Experience

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  Systems engineering inc

  Jan 1989 - Jan 1991

  Software engineering associates / project leader

  Managed an engineering team in the analysis and re-engineering of Steamer, and AI-based training/simulator system for the Navy. Performed feasibility studies and structured analysis to re-host Steamer on a PC. Accomplished project within time limitations and budget constraints, and reduced the cost per workstation by more than $100,000.

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  Forte advanced management software

  Jan 1991 - Jan 1994

  Software engineer

  Wrote and successfully released interfaces for phone switch (PBX) system management software called Traffic Manager, which monitors the PBX's performance statistics. developed the interface as an object-oriented scanner and parser object to parse PBX data.

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  Protoge

  Jan 1994 - Jan 1997

  Software engineer & project leader in marketing

  Developed a prototype tracking system for System Exploration and won the competitive bid to contract a production-scale version. The tracking system identifies electromagnetic conflicts. Additional Achievements: Marketing web sites development; Wrote marketing plan that enabled clients to sell products such as a residential energy bill analyzer to large utilities.

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  Ibm global services

  Jul 1997 - Feb 2009

  Full accountability for evaluating, negotiating, and coordinating the complete outsourcing of client’s human resources operations to the IBM eHR hosting services. Liaison between clients and transition teams to standardize team governance, set up contact center focal point for transition, establish rules of engagement. Manage efforts of account, test, release, configuration and development teams to actively identify and resolve potential delivery issues. Lead global teams of up to 20.Notable Projects & Solutions:• Managed one of eHR’s more complex On Boarding accounts, a large automotive parts manufacturer.• Managed highly visible initiative to insource Human Resources operations for IBM US from Fidelity to internal managed services, delivering $750K in ROI within 4 years.• Directed all efforts to define, customize, test, and deliver a complete HR outsourcing solution for global parts manufacturer. Drove the capture of key business operations and processes to support highly segmented and unionized human resources model servicing more than 100,000 employees.• Spearheaded all efforts to rescope, reprice and negotiate profitable contract with French chemical company, increasing overall project budget from $600 million to $950. Led the successful outsourcing of HR functions supporting more 50,000 global employees. Show less Chosen to oversee the delivery of simultaneous eBusiness transformation programs to maximize revenue growth within global services portfolio. Planned, defined and oversaw all aspects of application and systems integration projects, valued at more than $6 million. Scope of accountability spanned developing business cases; quantifying benefits, costs and schedules; collecting business requirements into detailed designs; capturing estimates; developing detailed integrated project plans; and driving cross-organization issues to resolution. Selected Achievements:• Recruited and organized teams that built and maintained highly transactional marketing and lead generation sites, on-line sales, and intellectual capital/thought leadership web applications for multiple lines of business.• Oversaw the development and deployment of Dynamic Smart Fill (DSF) business intelligence back-end system for IBM Service web sites. Marketing application mines performance data on a customers’ system and then pushed promotional messages recommending services using rule-based triggers during customer site visits.• Guided the full life cycle design and rollout of Integrated Customer Experience (ICE) application to meet client strategy goals of providing a consistent customer centric experience framework across all lines of businesses and promoting overall IBM Global Services (IGS) industry value and integrated solutions through navigation, content and integration of IGS and IBM capability. ICE provides customers with state-of-the-art search ability; cross-sells promotions and prompts the identification of additional solutions; educates about business area needs via executive strategy reports and case studies; and facilitates reuse of content across lines of businesses and geographies. Solution was recognized for achieving $22.4 million in incremental revenue, 20% increase in content management productivity, and $2 million reduction in yearly administrative and content costs. Show less Selected into newly established role to guide the delivery of eBusiness solutions to drive competitive growth. Partnered with business stakeholders to define needs, evaluate risks, and ensure on-time resolution of key issues. Led teams in designing new and optimizing existing eBusiness systems to maximize ROI. Scope of responsibility spanned developing and maintaining project schedule; mitigating risks and issues; monitoring project scope and costs; and ensuring solutions are in adherence to SEI Level 4 standards. Directed teams of up to 20 and projects valued up to $2.2 million.Selected Achievements:• Credited with delivering eSelling B2B system 5% below budget and with customer satisfaction rating of 98.5%.• Led 9-member team in rolling out new eBusiness application, Aurora. Site was granted the Services Marketing Excellence (SME) Award for exceeding business goal of servicing as a customer-centered dynamic Site.Notable Projects & Solutions:• Directed Web Site Go process team in creating and launching Aurora, an eBusiness application integrated into main IBM Site, allowing customers to identify and purchase appropriate IBM service offerings based on need.• Managed the development and deployment of eSelling, a complete end-to-end transactional sales system to maximize revenue growth for IBM support services. System interfaced with financial systems to allow customers to select and purchase tiered support contracts on-line, achieving 28% ROI within 1st year. Show less Recruited to oversee the full life cycle development of new Lotus Notes applications to replace legacy systems and increase information access throughout IBM marketing and manufacturing groups. Accountable for overall success of projects, from initial identification of requirements through development, testing, implementation and problem resolution. Managed cross-functional teams of up to 17.Selected Achievements:• Pivotal role in transforming legacy applications into a distributed environment, enhancing data sharing across the global business groups.• Spearheaded the creation and under budget deployment of base DPS system to 7 sites worldwide, with 96.3% overall customer satisfaction ratings.Notable Projects & Solutions:• Led team of 5 in developing and deploying Partnership Executive Program system, a personal information manager for executives; Sales Aid system, a centralized repository of all sales best practice documents; Field Price Big Log, a repository of service bids; and Resource Tracker, a resource tracking application.• Managed the complete design and rollout of the Division Supply Planning (DPS) system, automating materials planning processes within the supply chain and manufacturing of hard disk drives for the Systems Storage Division. Oversaw team of 17 in developing and integrating DPS into SAP ERP system, reducing timeframe to produce monthly plan, enhancing overall quality, and increasing time-to-market. Show less

  • Engagement Project Manager / Delivery Project Executive

    May 2007 - Feb 2009

  • Program Manager / Solution Project Manager IBM Global Services Division

    Jan 2002 - Apr 2007

  • Solutions Project Manager – Application Management Systems Division (AMS)

    Sept 1999 - Jan 2002

  • Development Project Manager – Application Management Systems Division (AMS)

    Jul 1997 - Aug 1999
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  Workeffects energy

  Jan 2009 - now

  Senior information technology project manager

  Contract Project Management -- Oversee both Computer Infrastructure & Software Development Projects for Companies in the Energy Sector. • Oversaw $15 million in computer infrastructure upgrades for Oil & Gas clients as they updated their computer system to include virtualization, teleconferencing, database upgrades, and prepare for disaster recovery systems and processes. Completed all milestones with on time and under budget delivery. • Facilitated the incorporation of Project Management Institute (PMI) and Software Engineering Institute (SEI) standards into project life cycle management processes. • Expanding into Project Management of Green Technology Projects.https://www.pinterest.com/WorkEffectsEnergy/ Show less