Corie Marr

Experience

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  Caarol Wright Gifts

  Sept 2004 - Aug 2006

  Quality/Customer Service

  Completed quality coaching with representatives by listening to calls and meeting with them to provide feedback. Inbound phone orders for catalog and also support to fix issues with orders. Worked with internal computer systems and strive to meet different metrics for performance.

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  Perot Systems/Old Mutual Insurace

  Aug 2006 - Mar 2009

  Quality/Customer Service

  Scheduled and organized coaching times. Listened to calls, tracked, and analyzed data for trending. Delivered results and feedback to representatives. Inbound phone customer service for life insurance provider. Discussed pending life insurance and annuity process with agents. Worked with multiple computer applications specific to company and general i.e word, excel, access, power point.

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  Verizon Wireless

  Mar 2009 - Mar 2016

  Technical Expert/Customer Service

  Take calls regarding customers billing and other basic needs on account level. Work with customers on technical based questions on the workings of a cell phone and connections to other devices. Assist with connecting printers, routers, and other devices via Wi-Fi connection from phone. Also direct customers in basic desktop functions to connect drive devices using proprietary software and basic desktop software. Complete necessary follow ups with customers to ensure completion and resolution of all issues. Show less

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  Nebraska Book Company, Inc.

  Mar 2016 - Nov 2020

  Support for proprietary inventory control system software support by phone and email. This includes taking calls and emails from business customers about questions and issues happening with the software.

  • Support Analyst

    Mar 2016 - Nov 2020

  • ICS Support

    Mar 2016 - Mar 2016