Experience

• 

  American security mortgage

  Jan 2001 - Jan 2014

  Network administrator

  -Administered updates to user desktops and network servers using Windows Server Update Services and McAfee Antivirus, ensuring data integrity and security.-Conducted regular backups of servers and network devices to safeguard critical data assets.-Oversaw the configuration and operation of network infrastructure, optimizing data flow and productivity.-Orchestrated a seamless migration of user accounts and settings for a 20-user system upgrade, minimizing downtime and data loss.

• 

  Dance factory radio

  Jan 2008 - Jan 2013

  Mixshow dj
• 

  Saints and scissors beauty bar

  Jan 2014 - Sept 2024

  Team lead/manager

  - Managed CRM software and SaaS applications, ensuring centralized and secure customer data management and optimal client engagement.- Developed and facilitated onboarding programs for all new hires.- Provided exceptional technical support to beauty professionals regarding hardware, software, networking, and POS issues.- Interacted with clients over different channels including in person, phone, email, and text.- Conducted customer data analysis, identifying trends to make strategic decisions and enhance the customer experience.- Optimized AI scheduling algorithms and text messaging platforms to enhance data processing efficiency.- Led and trained a team of 30+ professionals, fostering a culture of success and operational excellence..- Resolved escalated customer service issues with empathy and efficiency and enhanced client relationships. Show less

• 

  Boulevard

  Sept 2024 - now

  Saas professional