
Timeline
About me
Saas Professional
Education

Pivot point
2011 - 2012Cosmetology
Depaul university
2000 - 2001
Experience

American security mortgage
Jan 2001 - Jan 2014Network administrator-Administered updates to user desktops and network servers using Windows Server Update Services and McAfee Antivirus, ensuring data integrity and security.-Conducted regular backups of servers and network devices to safeguard critical data assets.-Oversaw the configuration and operation of network infrastructure, optimizing data flow and productivity.-Orchestrated a seamless migration of user accounts and settings for a 20-user system upgrade, minimizing downtime and data loss.

Dance factory radio
Jan 2008 - Jan 2013Mixshow dj
Saints and scissors beauty bar
Jan 2014 - Sept 2024Team lead/manager- Managed CRM software and SaaS applications, ensuring centralized and secure customer data management and optimal client engagement.- Developed and facilitated onboarding programs for all new hires.- Provided exceptional technical support to beauty professionals regarding hardware, software, networking, and POS issues.- Interacted with clients over different channels including in person, phone, email, and text.- Conducted customer data analysis, identifying trends to make strategic decisions and enhance the customer experience.- Optimized AI scheduling algorithms and text messaging platforms to enhance data processing efficiency.- Led and trained a team of 30+ professionals, fostering a culture of success and operational excellence..- Resolved escalated customer service issues with empathy and efficiency and enhanced client relationships. Show less

Boulevard
Sept 2024 - nowSaas professional
Licenses & Certifications
- View certificate

Google cybersecurity specialization
GoogleApr 2024 - View certificate

Google data analytics specialization
GoogleApr 2024 - View certificate

Comptia a+ ce certification
ComptiaMay 2024
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