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Abhishek Singh

Abhishek singh

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location of Abhishek SinghGurugram, Haryana, India
Phone number of Abhishek SinghView Mobile No.
Followers of Abhishek Singh2000 followers

  • Timeline

  • About me

    Operations Support, Global Fraud at American Express | Ex-NatWest Group | Fraud | Customer Service | Excel | SQL | VBA |A Finance and Data Fervid

  • Education

    • New delhi institute of management

      2016 - 2019
      Bachelor of business administration - bba business/commerce, general

  • Experience

    • Ambrane india pvt. ltd.

      May 2018 - Jun 2018
      Digital marketing intern

      >> Supported the marketing team in daily administrative tasks such as creation/implementation of social media strategies and analysis of Amazon Ads & other online market platforms.>> Content creation for a variety of social media platforms like Facebook and Instagram.

    • Royal bank of scotland business

      Oct 2019 - Apr 2020
      Customer service & operations analyst | everyday banking customer service | home buying & ownership

      >> Delivered successful business/customer outcomes, by processing 150+ transactions in a week to the defined Key Performance Areas and Service Level Agreements/Turn Around Time.>> Managed and Supervised the risk to mitigate the end to end process and reduction in escalations.>> Consolidated Management Information (MI) for a team of 5 members.>> Reviewed 50+ processing errors & customer complaints in a week to identify customer complaints and training needs.>> Handled Quality Analysis of 5 members of Mumbai Team.>> Built amendments with the On-Shore Team to handle 50+ specific cases in a week.>> Handled 2 brands - RBS and NatWest.>> Worked across 2 Sub Departments under retail banking - Everyday Banking and Mortgage & 3 Processes - Account Amendments, Clousre & Redemption and Data Input. Show less

    • Natwest group

      Nov 2020 - Jan 2022
      Customer service & operations analyst | complaints & queries | retail banking

    • American express

      Jan 2022 - now

      • Lead Account Protection Specialist | FDT | GCFO | GSG

        Nov 2024 - now

      • Operations Support

        Sept 2024 - now

      • Master Account Protection Specialist | FDT | GCFO | GSG

        Nov 2023 - Nov 2024

      • Quality Coach

        Mar 2024 - Jun 2024

      • Senior Account Protection Specialist | FDT | GCRO | GSG

        Feb 2023 - Dec 2023

      • Job Content Coach

        Jun 2023 - Aug 2023

      • Quality Coach

        Apr 2023 - Jun 2023

      • Job Content Coach

        Jan 2023 - Mar 2023

      • Account Protection Specialist | FDT | GCRO | GSG

        Jan 2022 - Feb 2023

  • Licenses & Certifications

    • Excel: macros and vba for beginners

      Linkedin
      Oct 2024
      View certificate certificate

    • Citi apac investment banking virtual reality intern experience

      Forage
      Dec 2020
      View certificate certificate

    • Introduction to derivatives

      Corporate finance institute® (cfi)
      Dec 2020
      View certificate certificate

    • Introduction to corporate finance

      Corporate finance institute® (cfi)
      Mar 2021
      View certificate certificate

  • Honors & Awards

    • Awarded to Abhishek Singh
      Guest Speaker - Global Fraud - Aug 2025 Invited as a guest speaker to share my success story of career progression within American Express, including my promotion to a different Business Unit. I spoke about adaptability, continuous learning, and navigating transitions while inspiring peers to pursue growth opportunities.
    • Awarded to Abhishek Singh
      Numero Uno American Express Mar 2023 Recognised for saving fraud loss worth ~$107,000.
    • Awarded to Abhishek Singh
      Superb Showing American Express Oct 2022 Recognised for having the highest SAM and Hygeine.
    • Awarded to Abhishek Singh
      Living Our Values - Serving Customers NatWest Group Dec 2021 Recognised -- As being a dedicated and responsible member of the team.- For my BAU in different mailboxes.- For reviewing exception/enquiry cases apart from BAU
    • Awarded to Abhishek Singh
      Living Our Values - Working Together NatWest Group Nov 2021 Recognised for helping with managing the volume during the factual contingency in chennai on 11/11/21.
    • Awarded to Abhishek Singh
      Spot Ovation - Trusted Advisor Natwest Group Sep 2021 Recognised -- As being a dedicated member of the team.- For my support in couple different mailboxes & exception reviewing.- For my active participation in Category Code reviews in team huddles.
    • Awarded to Abhishek Singh
      Living Our Values - Working Together NatWest Group May 2021 Recognised for showing helpfulness and being supportive when it came to actioning cases on high ageing.
    • Awarded to Abhishek Singh
      Spot Ovation - Trusted Advisor Natwest Group May 2021 Recognised for putting efforts into the team, maintaining good production numbers, supporting with high ageing/exception cases and for rasing multiple GDPRs