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Zach Berger, MBA

Zach berger, mba

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location of Zach Berger, MBAGreater Orlando
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  • Timeline

  • About me

    Retail Guest Service Manager at Walt Disney World Resort

  • Education

    • Virginia polytechnic institute and state university - pamplin college of business

      2008 - 2012
      B.s business-hospitality and tourism management

      Activities and Societies: Eta Sigma Delta Hospitality Honor Society (VP of Membership), Hospitality Management Association (Vice President) Minor: Business Leadership

    • University of phoenix

      2015 - 2016
      Master of business administration (m.b.a.) business administration and management, general

  • Experience

    • Target

      Jun 2006 - Jun 2009
      Cashier

      Greeted guests and assisted guests needs. More than two hundred quick, courteous transactions per shift. Oversaw new team member training. Responsible for at least five thousand dollars in the register. Complied with health and sanitation codes

    • Virginia tech

      Sept 2008 - Dec 2009
      Intramural sports official

      Officiated Soccer, Volleyball, Inner Tube Water Polo and Softball. Maintain control and professionalism during the play of game. Uphold the safety of persons on the field or court. Allow and exemplify enjoyment of the game. Adhere to all officiating procedures. Exude sportsmanship for all others to follow.

    • Walt disney world

      Feb 2010 - Aug 2010
      Merchandise host

      Merchandise Host at the Emporium at Magic Kingdom in Walt Disney World. Delivered legendary guest service by role modeling the Disney Service Basics. Worked in a big box environment with over 300 cast members and revenue exceeding $75 million. Partnered with coordinators and leaders to resolve guest issues. Managed multiple tasks and priorities, works well under pressure and is a team player

    • Seabrook island club

      May 2011 - Aug 2011
      Club management intern

      I was a management intern who rotated through 7 departments: golf maintenance, golf operations, culinary, F&B-service, tennis, club maintenance and recreation. I worked alongside managers as well as front-line employees to gain a dual persepective of management.

    • Walt disney world

      Jun 2012 - now

      • Retail Guest Service Manager

        Jun 2013 - now

      • Retail Management Professional Intern

        Jun 2012 - Jun 2013

    • Chick-fil-a-franchise

      Aug 2019 - May 2021
      Team trainer

      Be attentive and courteous by enthusiastically fulfilling Guest requests by utilizing the Core 4:-Create eye contact-Share a smile-Speak with enthusiastic-Stay connected to make it personalSeek opportunities to ensure Guests feel cared for by going above and beyond expectations and delivering 2nd Mile Service by being Genuine, Proactive, and Personal.Train new and current team members in various roles to uphold the position standards and expectations. Ensure compliance of food and safety standards are always upheld. Show less

  • Licenses & Certifications

    • Diversity, equity and inclusion in the workplace certificate

      Usf corporate training and professional education
      May 2021
      View certificate certificate