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GABRIELE CALOGIURI

Gabriele calogiuri

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  • Timeline

  • About me

    B2B - Partner Support Specialist

  • Education

    • Ait (sydney, australia)

      2017 - 2018
      Diploma digital design diploma

      Activities and Societies: Subjects Studied: Communication design theory; Creative Drawing; Digital Drawing; Digital Pathways; Design PRINCIPLES; Design THINKING; Introduction to WEB; Shooting&Editing.

    • Newpeople team (milan)

      2019 - 2019
      Web design & digital communication web design & communication

      HTML5 language(Writing)CSS3 Styles (Writing)JavaScript (Application&Editing)PHP (Application&Editing)SEO & SEMWeb Graphic Creations (BANNERS, ICONS, BUTTONS, etc.)Management of Database: E-commerce, Delivery logistic and StockWeb Design principlesDigital Communication

    • Newpeople team

      2019 - 2019
      Art director

      Activities and Societies: -Techniques and Theories in Publicity -Photo Advertising -Press -Big Formats Advertising & Publishing -Brand design -Packaging and Data Visualization Deepening of the following softwares:-Adobe Illustrator-Adobe Photoshop-Adobe InDesign

    • Coursera

      2023 - 2023
      Certificate ux design

      Activities and Societies: -Foundations of User Experience (UX) Design -UXD Process: Empathize, Define, and Ideate -Build Wireframes & Low- Fidelity Prototypes -Conduct UX Research & Test Early Concepts -Create High-Fidelity Designs & Prototypes in Figma -Build Dynamic User Interfaces (UI) for Websites -Design a User Experience for Social Good

  • Experience

    • Confraternita di misericordia ascea marina, (salerno), italy

      Jun 2004 - Sept 2004
      Lifeguard

      Swimmers assistance, rescue, first aid and cardiopulmonary resuscitation

    • Cooperative society co.pa.t. turin, italy

      Nov 2005 - Jan 2006
      Receptionist

    • Worwerk folletto

      Feb 2006 - May 2006
      Commercial agent

      Door to door sales

    • Kirby company

      Sept 2007 - May 2008
      Commercial agent

      Presentation and sale of the product (vacuum cleaner) by appointment; Responsible for the recruitment.

    • Fastweb

      May 2008 - Feb 2009
      Sales development representative

      Selling, consulting and advertising of landline, mobile, internet and TV.

    • Incognico restaurant ; scala london club ; caponata restaurant. london, uk

      Feb 2009 - Feb 2011
      Cocktail bartender

      Responsible for the bar service, management and organization of the stock (spirits, soft drinks, aliments and accessories)

    • Fxgm

      May 2012 - Sept 2012
      Sales/customer care

      Acquisition of clients, leading to new Registration on our trading platform and Deposit. Assisting the potential customer, providing financial insights, trading tips, informations and opportunities.

    • Barclaycard

      Jan 2014 - Aug 2015
      Back office and customer service

      -Back Office: Data Entry management such as IDs, Death Certificates, Proxies and Legal documents.-Front Office: Providing support to customer queries in regards of our Barclays Credit Cards in all its range such as Technical Issues, Credit and Status info, Fraud&Chargeback, Reconciliation, Complaints, and on.Software used: VISION Plus, BOC, MS Office.

    • The bear bar

      Apr 2016 - May 2017
      Bar manager

      Managment of the bar, bar staff, supplies and service.

    • Self-employed

      May 2017 - Oct 2018
      Mixologist cocktail bartender

      Management - Drink menu customization - Trainings - Bartendingfor Events , Private Parties , Clubs , Bars , Restaurants.Companies/Venues worked for: Eau De Vie(Sydney), Gurdy's, Sweet&Chilly, WhatsOnTap.

    • Quick start photo pro service / antillana foto

      Sept 2019 - Feb 2020
      Photographer

      Photo Type:*Professional Photo Shooting on Set, Indoor and Outdoor on nature background and natural lighting.*Spontaneous pictures took during any kind of activities and natural life, capturing emotions and story telling of the subjects.Back Office:*EDITING through Adobe Lightroom, Adobe Photoshop and Streetshot.*PRINTING all sizes, canvas, photo book.Front Office:*Client Acquisition, working with a worldwide range of customers and social background. Families, couples (honeymoon, marriage proposals), singles (Instagram, social, modeling portfolio), children, groups, parties.*Organization and Planning of client's requirements and expectations.*Sales Management and Customer Service.Sales finalization, packages/combo deals creation, retention, up-selling. Show less

    • Digioutsource

      Jul 2020 - Jul 2023

      Markets covered:Italy & Sweden (plus some extras on the Rest Of the World)Brands:Betway & Spin GroupServices:Providing support to clients on online Casinos and Sports betting.Support Channels:Live Chat, Email, internal escalations and tickets among departments and managements.Support Categories:Technical support, Gameplay and Bets, Responsible Gambling, Compliance, Promotions, Deposits, Withdrawals, Account management, Documents.Systems used:-Microsoft Office (Outlook, MS Teams, Excel, Word, Powerpoint)-Communication- ChatBeacon, SightMax, QueueMetrics, X-lite-Data/Profiles management- Exalogic/Webanagrafica, ContactTracker, H5, + internal systems (DigiMail, DigiDash, Oracle, etc)Customer Management:Providing world-class customer service by timeously responding to customer queries with excellence. Responsible for customer relationship-building and the cross selling of products and services relevant to the customer.Performances:Monthly Targets on contacts per shiftMonthly KPI's host Performances evaluationQuarter of year, Half of year and End of year, Over All Host Evaluation Show less

      • Customer Service Host

        Mar 2022 - Jul 2023

      • Customer Service Host

        Jul 2020 - Feb 2022

    • Booking.com

      Mar 2024 - now
      Partner support specialist

      Providing techincal support to Booking.com Partners, such as Hotels, B&B, Private accommodation owners of all kinds.

  • Licenses & Certifications

    • Design a user experience for social good & prepare for jobs

      Google
      Dec 2023
      View certificate certificate

    • Google ux design specialization

      Google
      Dec 2023
      View certificate certificate

    • Build dynamic user interfaces (ui) for websites

      Google
      Nov 2023
      View certificate certificate

    • Build wireframes and low-fidelity prototypes

      Google
      Oct 2023
      View certificate certificate

    • Start the ux design process: empathize, define, and ideate

      Google
      Sept 2023
      View certificate certificate

    • Certificate of “executor blsd” (basic life support defibrillation)

      Irc (italian resuscitation council)
      Mar 2004

    • Lifeguard charter

      Società nazionale di salvamento brindisi, italy
      Mar 2004

    • Web design and digital communications

      Newpeople team
      Mar 2019

    • Google ux design certificate

      Coursera
      Dec 2023
      View certificate certificate

    • Diploma of digital design

      Academy of information technology
      Oct 2017