Experience

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  Signature healthcare

  May 2019 - Aug 2022

  Certified nursing assistant

  Delivered compassionate, patient-centered care by actively listening to concerns, providing emotional support, and ensuring the comfort and dignity of each patient.Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and mobility assistance, promoting independence and preventing injuries.Collaborated closely with nurses, doctors, and other healthcare professionals to provide comprehensive and coordinated care, contributing to improved patient outcomes and continuity of care.Monitored patient vital signs and reported changes in condition promptly to healthcare staff, ensuring timely interventions and adherence to care plans. Show less

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  Home mortgage alliance, llc

  Jun 2020 - Apr 2021

  Loan processing assistant

  Scrubbed and reviewed applicant 1003 forms for accuracy and completeness, ensuring all necessary information was provided for loan processing and underwriting.Ordered and collected verifications of income, employment, and other necessary financial documentation, ensuring compliance with lender and regulatory guidelines.Collaborated with loan processors to gather and organize essential financial data, contributing to a streamlined loan application process and timely approvals.Assisted in resolving discrepancies in borrower documentation by working closely with applicants and internal teams, ensuring smooth loan closings and exceptional service. Show less

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  Central bank

  Jul 2022 - Nov 2024

  Brought in over $3MM in new deposits during Q1 and Q2 by cultivating client relationships and offering tailored financial solutions, significantly contributing to branch growth.Mentor team members to recognize and act on sales opportunities, referred clients to business partners, and enhanced team performance, fostering a culture of collaboration and development.Build and nurture strong client relationships by providing tailored financial solutions, resulting in increased customer retention and referral business.Consistently exceed monthly sales goals by cross-selling bank products and services, including loans, investment accounts, and credit solutions. Show less Accurately processed and reported up to $2MM in daily transactions, ensuring precision and efficiency in all financial operations.Led the teller team by providing guidance on daily operations, ensuring adherence to company policies, and maintaining a secure and efficient work environment.Identified sales opportunities during transaction processing, promoting banking products and services that increased customer engagement and product adoption.Collaborated with branch management and other departments to resolve customer issues, streamline processes, and deliver exceptional service, enhancing overall customer satisfaction. Show less

  • Relationship Banker

    Dec 2023 - Nov 2024

  • Bank Teller II

    Jul 2022 - Dec 2023
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  Innovative captive strategies

  Nov 2024 - now

  Sales administrative assistant