Experience

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  Rochester rhinos

  May 2012 - Jul 2012

  Intern

  Here I worked daily under the supervision of the Vice President. I would be responsible for keeping in touch and developing new sponsors, driving season ticket sales, visiting current sponsors to stay in touch with up-coming events.I would also work under Gameday Operations. Here I would participate in ticket sales, program sales, On and Off field promotions as well as Social Media contributions on the Rochester Rhino's Facebook and Twitter pages.

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  Fiba retail - marks & spencer / gap / banana republic

  Aug 2012 - Nov 2012

  Brand ambassador

  As a Brand Ambassador I was responsible with helping customers with sales. I would help customers find what they were looking for as well as giving more options in attempt to drive sales as well as providing an exceptional customer service experience.

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  Reeds jewelers / jenss décor

  Oct 2012 - Dec 2013

  Sales associate

  I present and demonstrate jewelry to customers while educating them on the piece and what sets Reeds jewelry apart from competitors.I develop a solid relationship with the customers to gain trust, potential sales and increase my client base.I work on a daily basis with our Home Office and company vendors in order to find specific pieces for the wants of the customer.I am responsible for jewelry from $20-50,000 on a daily basis.

• 

  Xerox

  Nov 2013 - Sept 2015

  Client asset manager/ client relations specialist

  • Maintains timely and accurate database records of customer assets by Utilizing Move, Add, Change, Delete (MACD) process and Xerox Document Manager (XDM) for network devices• Ensure that network machines are accurately reporting page counts to volume recording program by running reports as defined by process• Utilizes MACD and downsizing processes to update and maintain site maps by identifying equipment by site, room, and floor• Generate reports for designated branches to process and manage• Take responsibility for customer satisfaction through proper use of customer service skills• Receive parts into system for field and on site technicians• Transfer parts or issue parts to/from customer bins based on credit or invoice• Close work orders for and assist technicians who do not have easy access to the call tracking software• Document new procedures and update current procedures in the Master Resource Book• Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded• Contribute significantly to the team environment. Sufficient interpersonal skills to be an effective team member• Shares successful solutions with other XGS employees and locations• Effectively communicates issues to team members, managers and customers in a timely manner• Performs all tasks and duties consistent with best practices, high standards and diligent work habits• Assumes additional responsibilities as assigned Show less

• 

  Jll

  Sept 2015 - Sept 2021

  Business Intelligence and Performance* Translate client business objectives into an information management and business intelligence strategy for each service line (FM, OP, PDS, TM, LA) which is integrated and consistent at the account management level.* Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement.* Deep understanding of contract key performance indicator and reporting requirements and client expectations.* Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the industry and the BI/data fields.* Devise and promote creative data visualization.Technology* Lead account and client relationship with JLL IT.* Ensure information security compliance for all JLL technology implementations.* Act as interface with regional Technology Project Manager for technology-related projects and initiatives.Leadership* Identify savings and improvement opportunities, or problems requiring innovative solutions.* Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.* Provide leadership and guidance to all regions in rolling out new and existing programs including new methods of data collection and reporting.* Promote success powerfully, such that our client recognizes the value of your work.Key Performance Measures* Desired outcomes identified up front and built in to each new idea.* Create and implement programs to measure data that feeds into SLAs and KPIs.* Innovation KPI: minimum of 4 major programs successful in at least 3 regions within each 12 month period. Or, 3 global programs plus a minimum of 3 regionally-sourced programs.* Client Relationship Assessment Score Show less • Develop and lead a process for extracting data from our core databases: 360 Facility, E1, One View Analytics, SharePoint for analysis that will lead to process improvement, cost reduction and improved operational performance.• Preparation and analysis of regular and ad-hoc reports.• Perform data manipulation, cleansing and standardization to provide a framework for advanced reporting capabilities and descriptive analytics.• Analyze reports for trends and communicate those trends in various formats including but not limited to PowerPoint, Excel, PowerPivot, Power Views, Access and Tableau.• Support training of new users with respect to analytics and technology.• Create project analytics and maintain BI portal for Integrated Facility Management (IFM) team and Operations.• Deliver high value data interpretation and predictive analysis• Perform data manipulation and analysis for client facing reporting• Perform Data Integrity checks to ensure accurate and up-to-date reporting across PDS platform.• Automation of manual reporting to running reports from Access Databases and Tableau.• Financial Invoice reporting for entire PDS division. Show less

  • Global Performance Manager

    Dec 2019 - Sept 2021

  • Sr. Analyst

    Sept 2015 - Dec 2019

  • Data Analyst

    Sept 2015 - Nov 2019
• 

  Citizens

  Sept 2021 - Aug 2022

  Assistant vice president, senior data visualization analyst

  Developing insight solutions aligned to strategic initiatives that deliver simple, compelling and actionable data visualizations.Using Tableau and selected tools to develop innovative and insightful data visualizationsDelivering data in a useful and appealing way to users by making large and/or complex data more accessible, understandable and usable.Analyzing and defining tasks, data flows and dependenciesMaking recommendations to improve data presentation methods and systems to refine and grow reporting and analysis capabilities.Preparing and presenting rough drafts to internal teams and key stakeholdersCollaborating with business partners to design and implement BI solutions, including requirements gathering, design, development, solution delivery and end-user training.Linking reporting needs to existing BI tools and help identify solutions that provide best business value to the client.Developing custom reports and data visualization products using large data sets to transform data into actionable insights Show less

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  Hunt companies, inc

  Aug 2022 - Dec 2023

  Tableau developer engineer

  Define style standards and guidelines.Conduct user acceptance studies and integrate userfeedback into dashboard designs• Work cross-functionally to identify blind spots andareas of risk in operations and build interactivedashboards to provide real-time actionable insights.• Create and track a portfolio of projects using roadmapsand project plans.• Maintain your Tableau data visualizations by leveragingfeedback loops to iterate on changing data reportingneeds.• Facilitate dashboard reporting integrations among thebusiness' software ecosystem. Show less

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  Jll

  Dec 2023 - now

  Performance manager