Parag Kadambande

Experience

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  NetWeb Software

  May 1999 - Apr 2000

  Software Engineer

  • ERP - Software Development• Fixing software defects.• Customization as per client request.

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  Allscripts

  Jun 2004 - Jul 2011

  Expert Systems Engineer

   Role : Team Lead (Windows) Responsibility: Manage a team of 11 members  Provide technical help/guidance to team. Responsible for smooth operation of 24 X 7 customer support. Active role as incident management lead. Monitor Critical incidents across all teams. Review RCA and ensure corrective action and preventive action been performed for recurring incidents. Represent team in Incident management and CAB meetings. Scheduling server remediation with Project Managers and clients. Ensure 100% team productivity is achieved. Administrative tasks – Shift Schedule, resource allocation, Calculate shift allowance etc. Set short-term and long-term goals for team. Evaluate and provide performance feedback to team and manager. Generate key metrics to analyze team performance and quality. Ensure SLA set by management is adhered. Ensure adequate knowledge transfer among team members so all the team members are efficient enough to take up any tasks. Motivate team members for taking initiatives. Show less

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  Xerox

  Aug 2011 - Jul 2015

  Infrastructure Support Manager

  May 2013Team Size 28 members - 3 locations Baroda, Bangalore & Mexico. Responsibility:• Responsible for smooth operations of 24 X 7 support.• Change Management, Incident Management & Problem Management.• Meet Target SLA & goals set by management.• Planning, scheduling and execution of Server Maintenance.• Review severity1 incidents, create/review RCA and perform corrective & preventive action. • Overseeing process & quality improvement through system changes & process re-alignment.• Generate key matrix to analyze team performance on the basis of productivity and quality.• Analyze requirements and arrange technical and soft-skills training.• Recruitment & Performance appraisal of team.• Major Projects handled:o Datacenter Migration. o Disaster Recovery o Decommission Project• Tasks handled by team:o Incidents & Requestso Server deploymento Server remediationo Disaster Recoveryo Upgrade & Migration projects Show less

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  Atos

  Jul 2015 - now

  Infrastructure Support Manager

  May 2013Manage a team of 16 members• Responsible for smooth operations of 24 X 7 support.• Change Management, Incident Management & Problem Management.• Meet Target SLA & goals set by management.• Planning, scheduling and execution of Server Maintenance.• Review severity1 incidents, create/review RCA and perform corrective & preventive action. • Overseeing process & quality improvement through system changes & process re-alignment.• Generate key matrix to analyze team performance on the basis of productivity and quality.• Analyze requirements and arrange technical and soft-skills training.• Recruitment & Performance appraisal of team.• Major Projects handled:o Datacenter Migration. o Disaster Recovery o Decommission Project• Tasks handled by team:o Incidents & Requestso Server deploymento Server remediationo Disaster Recoveryo Upgrade & Migration projects Show less