Smit Chheda

Experience

• 

  Accenture

  Aug 2016 - Jul 2019

  1) Designed and developed a regression testing framework using Excel, Macros, and Oracle DB – Standalone Automated Regression Tool that automated manual testing processes in Meter Data Management System.2) Worked closely with the Business Analysts, individual contributors, team leads, and related SMEs to prepare test plans, test cases, execute the tests, and report the results for the current sprint daily during Scrum meetings.3) Identified automation areas and implemented automation scripts using SQL and UFT to execute test cases.4) Worked with the overall development and integration team to define and improve web systems and mobile applications.5) Reviewed test cases, test scenarios and improve the quality of the test suite to estimate and prioritize testing activities.6) Performed incident/defect management and reporting using HP ALM, Quality Center, Service now, and JIRA.7) Assisted Test Manager in managing test monitoring and status report using Tableau at end of various phases.8) Determined that the sprint targets are achieved in a timely manner while performing tasks of an agile tester.9) Prepared the test strategies and discussed the testing goals for each Sprint with the team, assigned User Stories to document test cases, test data.10) Used Jenkins as a continuous integration server to run automated test suites. Show less 1) Tested exciting functionalities on Point of Sale (POS) systems and mobile apps for a US-based Oracle Xstore project Sale, Returns, Tenders, Receipt, and Tax.2) Created and executed test scripts to validate issues and fixes to support patch and hotfix management.3) Worked as a Retail SME/advisor to track defects and monitor weekly triage calls to sustain collaborative work and optimize fix for three production releases resulting in 100% success.4) Drove testing team of 8 and mentored 20+ employees for incident monitoring using Jenkins in production support securing 100% success rate. Won “Above and Beyond” award from the client for the leadership quality.5) Utilized HP Quality Center to streamline testing efforts and created JMeter scripts for performance testing.6) Documented the bugs in a manner that ensured that all stakeholders were able to reproduce the bug if required.7) Accomplished saving 40% manual effort by automating data cleaning of more than 100000 product bar code data sets that removed the duplicate, incorrect bar codes using Python. Show less

  • Test Analyst

    Dec 2017 - Jul 2019

  • Test Associate

    Aug 2016 - Nov 2017
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  Smyths Toys Superstores

  Nov 2019 - Jan 2020

  Retail Assistant

  • Conducted the sale checkouts and maintained the appearance of the store at all times.• Meeting customer's satisfaction by greeting them and providing the best service.

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  *

  Mar 2020 - Jul 2020

  Security Assistant

  • Monitor and control communications network to ensure security and discipline.• Performed security operations, monitored CCTV's, and responded to the crisis alerts.

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  KPMG

  Apr 2020 - May 2020

  Data Analyst

  Virtual Internship where tasks were provided for Data Preparation, Presentation and finding insights from the prepared data. This helped in gaining practical hands on experience in Python as well as Tableau and PowerBIProgram outcome:1) Data Quality assessment - Checking the quality of data and preparing it for analysis2) Data presentation - Using Tableau and PowerBI to visualize and present data.3) Data Insights - Target high valued customersProgramming Language used:1) PythonTools Used:1) Tableau2) PowerBI Show less

• 

  Smyths Toys Superstores

  Nov 2020 - Jan 2021

  Supervisor

  • Supervised Click and collect operations.• Managed to complete all the orders without any escalations (250+ orders daily).• Earned employee of the month based on customer satisfaction, availability, and meeting expectations.

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  Accenture

  Apr 2021 - Mar 2022

  Business Product Specialist

  1) Working for a leading Social Media client to support in analyzing their business related to customer ads. 2) Performing analysis and reporting using Tableau.3) Generating reports, developing, enhancing dashboards through Tableau, and discussing them with clients.4) Documentation of change requests, requirements, data process flow, and keeping existing documents up to date.5) Collaborating with Product, Marketing, and other stakeholders to improve product quality and resources that help scale support and operation workflows.6) Informing, and executing new strategies and tactics using in-depth analysis to obtain more customer value.7) Leveraging product expertise to investigate, triage, and resolve issues with ads. Show less

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  SAP

  Mar 2022 - now

  • Business Process Consultant

    Mar 2024 - now

  • Associate Business Process Consultant

    Mar 2022 - Mar 2024