Steven Best

Experience

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  BC Cancer Foundation

  Nov 2001 - Aug 2009

  Finance Officer, Revenue Operations

  As a member of the Finance team, I generated financial reports, fundraising progress reports and recorded journal entries. As a manager, I oversaw 5-6 donors services assistants and conducted all training and team management. As the database manager I developed numerous tools to integrate data from external sources and provided database support to the entire team including special events registration and auction payment systems complex reports to support fundraising initiatives.

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  BC SPCA

  Sept 2009 - Sept 2013

  Senior Manager, Gift Administration

  As a senior manager, I was the direct supervisor of 6+ individuals on the Donor Services team and conducted all related tasks of team management, hiring, discipline and performance reviews. As The Raiser's Edge database administrator, I provided all related technical support to the Provincial office and the 30+ branches across the province. As a member of the development team, I supported fundraising initiatives by designing constituent profiles, moves management systems and prospect rating tools. Maintaining the Raiser's Edge database included designing a number of complex tools for integrating data from external sources into the database. Budget management for the development department. Show less

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  Vancouver Art Gallery

  Sept 2013 - Oct 2018

  Development Officer, Database and Administration

  I was responsible for managing the Raiser's Edge database and Netcommunity systems; preparing mailing lists; overseeing all donation-related data entry, receipting and acknowledgment; and providing support and training to all database users in the organization. I ensured compliance with CRA standards for the issuance of charitable tax receipts. Supporting all CRM and constituent data needs for the organization. Supporting donor prospecting and moves management activities.

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  Imagine1day

  Aug 2015 - Jul 2017

  Database Consultant

  As a consultant specializing in The Raisers Edge, I provided ongoing database support to imagine1day for two years until its Vancouver office ceased operations. I successfully implemented a system to track prospect pipeline activity, moves management, and ratings. Other projects included the development of dashboards, queries, exports, and reports to support various fundraising and financial administration initiatives. On-site meetings to conduct training with new staff and needs assessment with the team occurred every other month or so and all other work was done remotely. Any database-related questions were directed to me and resolved promptly. Show less

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  David Suzuki Foundation

  Oct 2018 - Jan 2025

  As a member of the Digital team specifically supporting the development department, I made system improvements to streamline and augment the efficiency and success of fundraising campaigns and gift management. Consulting and delivering on audience requests, feature improvements and operationalizing standard or complex tasks, supported on compliance with CRA, PCI, privacy requirements. Other roles include sysadmin for Raiser's Edge and Engaging Networks systems and frequent trouble-shooter and trainer. Frequent facilitator for national all-staff meetings with founders in attendance. Show less

  • Digital Manager, Fundraising Systems & Compliance

    Dec 2022 - Jan 2025

  • CRM Systems Manager

    Oct 2018 - Dec 2022
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  Global Philanthropic Inc. (Canada)

  Jan 2025 - now

  Associate Consultant

  I deploy and optimize tech solutions by working closely with stakeholders from fundraisers to finance, to establish systems, platforms and processes that deliver on analytics, compliance and financial goals. With the right guidance and hands-on solution design, data is useful, processes are simple, and users are set up for success.

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  Steven Best Consulting

  Jan 2025 - now

  Principal

  Steven Best Consulting brings over 2 decades of experience in supporting not-for-profits of every size maximize their technology for fundraising success. Lighten the load on your development team by letting me design their reports, automate processes, develop business rules to ensure compliance and maximize your ability to spend your time with donors. Providing a wide variety of services including: database selection, data assessment and cleansing, code cleanup, template design and business process development, list segmentation, moves management setup and pipeline reporting. Show less