Helen Spencer

Experience

• 

  Ground Coffee Shop, Queen Mary Students' Union

  Sept 2011 - Oct 2013

  Head Supervisor

  I worked for the Student Union both part-time and full-time during the course of my degree. Ground Coffee Shop is the flagship venue of Queen Mary's Student Union, with high financial targets and a large team of casual staff, plus between five and six supervisors. During my year working full-time I played an integral role in the business, providing consistent support to the General Manager of the venue.My role included:Processing daily takings, responsible for safe holding up to £20,000, overseeing organised collection of cash takings, calculating labour & wastage costsCommunicating effectively within a small management team & to a large body of staff, conducting staff meetings, compiling a Standard Operation Procedure, overseeing staff trainingManaging the staffing rota, placing orders with suppliers, processing invoices, maintaining the filing system, undertaking monthly stock take, placing change orders of up to £1000 & overseeing its deliveryDelegating tasks to a team of up to 8 people, supervising the daily running of the café, dealing with any problems within the team, dealing with customers’ queries/complaints Show less

• 

  The Viking Press, Penguin Group

  Oct 2013 - Oct 2013

  Intern

  I undertook an internship in the editorial department of The Viking Press, gaining experience of a global publishing company.My role included:Writing up reports for senior editors on proposed manuscripts’ marketability, having quickly assessed the style, content & genre of the manuscript & researched similar books already publishedOrganising editors’ meeting schedules for upcoming trips abroad

• 

  56

  Feb 2014 - Oct 2014

  Manager/Head Barista

  56 is an independent coffee shop, opened in January 2014, in the quickly developing area of Walthamstow. Serving speciality coffee, homemade food and cakes, 56 aims to create long-lasting relationship with their customer base. As a new business, the café is continually developing, requiring new ideas and an innovative approach.My role included:Overseeing the daily running of the cafe and introducing new productsManaging the business' administration: organising accounts, creating financial systems, creating record of takings & average customer spendOverseeing staff training: creating training manuals & ensuring staff are trained to the same high standardManaging the café's social media presence on Twitter, Instagram & Facebook Show less

• 

  TM Agency

  Oct 2014 - Nov 2014

  Intern

  TM Agency provide a full, premium, service for technology start-ups, helping them to launch, exit and grow. The agency provides consultancy on business development, marketing, PR and fundraising. My role at TM Agency included:Office management: organising accounts including sales invoices, bills, petty cash etc.Providing administrative support to the rest of the teamEditing employment contracts and agreementsContributing towards clients' social media strategies Writing blog content for clients' websites Show less

• 

  Quadrangle Research Group

  Nov 2014 - now

  Key responsibilities as point of contact for HR within the business:- Managing recruitment campaigns: advertising roles; liaising with agencies; feeding back to candidates; negotiating offers.- Designing and managing induction programme for new staff;- Updating and maintaining all employee records; - Organising internal and external training workshops;- Payroll administration;- Analysing and reporting on HR data to senior team.Other key responsibilities:- Overall responsibility for smooth running of the office, managing a small office support team.- Implementing and maintaining health & safety policies and processes.- Supporting and maintaining implementation of GDPR compliant policies and processes for corporate and employee data. Show less Supported various individuals & departments across the business through responsibilities in office management and HR & recruitment.General responsibilities:- Managing the day-to-day running of the office, including the client meeting schedule, and ensuring a high standard of service is experienced by both staff and visitors.- Supporting the Internal Operations Director with the implementation and maintenance of ISO270001 policies.- Managing office maintenance and health & safety processes.- Providing PA support to senior leaders in the business: day-to-day diary management; arranging external meetings; coordinating personal and business travel.- General administrative support: attending meetings & taking minutes; collating information; gathering feedback and updating internal systems.HR support:- Working closely with HR Director, providing support with general HR administration and recruitment campaigns. Managing employee records and coordinating administration around starters and leavers. - Heavily involved in the induction and training of new staff and a general point of contact for staff queries.- Interviewing and shortlisting applicants, liaising with recruitment agencies and providing feedback to candidates. Show less

  • HR Manager

    Sept 2019 - now

  • Office & HR Manager

    May 2018 - Sept 2019

  • Office Manager

    Jul 2015 - Apr 2018

  • Office Assistant

    Nov 2014 - Jul 2015