Surbhi Jain

Experience

• 

  Infosys

  Nov 2014 - May 2017

  Senior Systems Engineer

  • Collaborated with client-side Solution Architects to align the solution design, effort estimation, feasibility analysis & implementation of the solution in Material Management (MM) and Sales & Distribution (SD) module as SAP ABAP Consultant• Performed performance tuning, code inspector analysis, RCA & rectification of UAT issues • Regulated the documentation process by modularizing knowledge base & establishing guidelines for technical specification document resulting in efficient iteration on the same ABAP object for client requirements Show less

• 

  IIT Kharagpur - Vinod Gupta School of Management

  Jul 2017 - May 2019

  Placement Coordinator

  • Liaised with 200+ companies to build sustainable campus corporate relations, enhancing brand footprint, fulfilling industry demands by pairing talent pool• Part of a heterarchical 9-member committee to handle end-to-end corporate relations between companies and VGSoM for recruitments and related activities.

• 

  Accenture

  May 2018 - Jul 2018

  Management Intern

  Designed a model with 64% model efficiency to measure employee wellness, extending it to organization wellness and revenue impact by unplanned absenteeism• Dataset analyzed- wearable device data, employee health records, employee survey data • Aggregated and analyzed employee health data in R• Model outputs- individual health score calculated using unsupervised classification techniques & illness of employees forecasted using Predictive modelling techniques• Output representation using Tableau dashboards- showcasing organizational & individual views Show less

• 

  PwC India

  Jul 2019 - Oct 2020

  Consultant – Government & Public Sector

  • Oversaw technical division of Real Estate Regulatory body as part of PMU (Project Management Unit) to digitalize entire operations• Collaborated with financial institutions, development authorities, IT vendors in order to optimize workflow, improve operational efficiency reducing project registration timeline from 45 to 30 days• Framed service level and operational level agreements for technical cell, trained client staff on SOPs, enhancing end user experience and reducing helpdesk queries by 23%• Designed workflow for project registration & extension of validity for builders, data visualization and project completion/ expansion reports for buyers for UP RERA website• Supervised resource planning, vendor selection, bid process management & organization of 1st National RERA Conclave’2020Additional Engagements-• Prepared concept paper on Reimagining the ways in which crime against women and children are being tracked and monitored for State Police Department• Researched for knowledge report for 4th Edition of Digital Rajasthan Conclave, focus being emerging use of digital technologies to enhance health safety, education and development opportunities for marginalized population Show less

• 

  Concentrix

  Nov 2020 - now

  - Placed on accelerated career path to build & manage clients’ accounts across tech, digital ads, financial software- Developed revenue based sales model, unifying monetizing and advertising solutions for mobile application industry, bringing revenue growth of 120% YoY for tech client- Collaborating with geographically dispersed, cross functional teams to create market specific contact strategy, pitch flow by tapping insights from customer journey- Recruiting & training multinational workforce to cultivate high organizational performance- Governing conflict management, resource management, inter-team dependencies for delivery of key project metrics and ad-hoc business changes Show less Led a team of Account Managers to provide monetization solutions to mobile application developers with main focus on SMBs in APAC and EMEA- Developed framework for doing end to end acquisition and account management for SMBs using six sigma processes- Implemented consultative sales strategy by mapping customer needs to the product solution in partnership with client side marketing, product, engineering and solution architect teamLed a team of customer service executives for a leading home-appliances brand in APAC market- Managed operations for voice and non-voice communication channels- Traced customer journey and unified solutions at all touch points for increased reliability & user delight- Implemented regular learning sessions from qualitative customer feedback for improved net promoter scoreAdditional Engagements- Assessed project financials for Malaysia site comparing onshore, offshore and work at home solutions to minimize on-boarding cost and time- Increased digital presence for employee engagement activities to unify work from home staff Show less

  • Senior Service Delivery Manager

    Feb 2023 - now

  • Senior Operations Manager

    Feb 2022 - Jan 2023

  • Operations Manager

    Nov 2020 - Jan 2022