Prasanjit Bhattacharya

Experience

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  Datapro

  Sept 2004 - Aug 2006

  Customer Support Engineer

  Deputed as Resident Engineer as a back-end support from HP and worked with the IT-Team for installation, configuration & maintenance of HP ProLiant DL/ML Servers & monitoring for remote administration. Worked as Resident Engineer for providing Facility Management Service from HP including Helpdesk support and Network/System Administration. Besides technical issues, responsible for Asset/Software Inventory Management, Vendor Management, prioritize work depending on Service Level Agreements.

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  PCS Technology Ltd.

  Sept 2006 - Mar 2007

  System Administrator

  Worked as Windows Server Administrator at Bharti Airtel Central Data Center, New Delhi in IBM IT Network, as a team member in WIN-SA team, responsible for centralized administration, monitoring & maintenance of over 255 Windows servers in Delhi & NCR & all over the country for OS support as well as providing administrative support to users of Bharti Airtel Ltd.

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  HP

  Mar 2007 - May 2008

  Systems Administrator - Wintel Servers

  Worked as Windows Server Administrator as an on-site engineer: IGS/Barclays Shared Services (Noida, U.P.), Key Roles: Active Directory Administration, GPO Management, Patch Management, OS-Security Hardening, Antivirus Management, Veritas Backup/Restore, other application servers administration/monitoring & troubleshooting, etc.

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  HCL Technologies

  May 2008 - Feb 2011

  Associate Consultant

  Engineering Professional, worked in L3 support in Remote Infrastructure Management (RIM), providing support & services to around 4500+ Windows Servers (Windows 2000/2003) in OS as well as application level to onshore client - Johnson & Johnson Inc. Key Roles: WINTEL Server and VMware Infrastructure administration, Microsoft AD, IIS, SCCM, SCOM; Incident, Change and Problem Management in day-to-day operations.

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  IBM

  Mar 2011 - Jul 2012

  Technical Services Specialist

  Windows Server Administration including Server Hardware & VMware Infrastructure Administration. Some key roles include Windows OS administration, Server Hardware installation and troubleshooting, patch management, service packs & server support packs management, working in incident, change & problem management, Active Directory Infrastructure based monitoring & troubleshooting.

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  HCL Technologies (Infrastructure Services Division)

  Jul 2012 - Feb 2014

  Associate Consultant

  Worked as Technical Lead & Level 3 Escalation Engineer for offshore managed USA based client. Team management in analyzing and categorizing team member’s skills and efficiency towards resolution in issue fixing/problem finding to minimize escalations & time for resolution of incidents in a timely manner. Working on critical incidents and escalated issues in Windows and VMware infrastructure troubleshooting and providing RCAs. Worked on VMware V-Center and ESX & datastore deployment, administration, management and maintenance and also hot and cold migration of VMs. Show less

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  IBM

  Feb 2014 - Aug 2021

  Technical SME - Windows & VMware

  I worked as Senior Windows and VMware Administrator, handling regular BAU steady-state services and support to client's IT infrastructure in VMware virtualized environment. I worked on incident and problem management issues and deliver services and solutions to meet SLO's, SLA's for client's satisfaction and expectations. I was also responsible for reviewing the design and build structure of Windows servers and certify Windows 2012/2016 servers of Physical and VM for appropriate deployment criteria. Providing technical support to technology teams in server build processes and issues. Worked with Build Engineering and Governance teams in preparing and updating the Build SOP & WI. Show less

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  Kyndryl

  Sept 2021 - now

  Technical Consultant - Virtualization and Hybrid Cloud Solutions

  I work in a Consulting and Technical Lead role in VMware virtualization solutions and deliver support and services for client's IT Infrastructure landscape. I supervise and handle complex implementation activities and manage escalations in various migrations and upgrade activities in client's IT infrastructure. I participate in project implementations, meeting delivery timelines and ensure smooth transition and cut-over to production environment in steady-state support and service delivery. I used to coordinate vendor management and capacity planning as part of the design and project planning for the infrastructure modernization and transformation under Data Center services. Show less