Giorgos Sotiropoulos

Experience

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  Ευρωπαϊκή Πίστη (European Reliance)

  Nov 2012 - Feb 2022

  ● Delivered enterprise-wide strategic projects using predictive/waterfall, adaptive/agile and hybrid methodologies● Promoted operational excellence by improving processes and defining new interdepartmental roles and functions● Engaged in multiple aspects of the company's digital transformation journey. ● Consistently achieved company set goals by incorporating them into the individual objectives of a team of 11● Conducted continuous business analysis that produced objectives and requirements for future projects● Fine tuned payment infrastructures and services by creating new collaborations with TTPs and negotiating existing ones ● Participated actively in the completion of major projects (online checkout functionalities, payment cards tokenization, MyBank, etc)● Developed metrics and KPIs for the accurate measurement of departmental activities● Optimized operational processes, thus reducing costs and enabling team members to invest their time in additional activities ● Conducted research that led to the adoption of new payment methods● Improved departmental reporting and accelerated the overall process byaggregating and automating tasks with the use of programming● Applied the company’s credit policy to corporate customers whilemaintaining and strengthening relations ● Facilitated premiums collection through regular communication withcustomers and insurance agents● Addressed customer questions and handled complaints

  • Project Manager

    Mar 2020 - Feb 2022

  • Payments and Credit Control Manager

    Oct 2017 - Feb 2020

  • Senior Payments and Credit Control Analyst

    Jan 2017 - Sept 2017

  • Payments and Credit Control Analyst

    Jan 2014 - Dec 2016

  • Collections Agent

    Nov 2012 - Dec 2013
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  NN

  Feb 2022 - Apr 2023

  Project Manager

  ● Responsible for the delivery and deployment of large-scale IT projects entailed in the NN Hellas - ex MetLife Greece merger portfolio, including: ○ migration of data centers, applications, workplaces and data ○ integration of various systems● Leading both national and international teams, vendors and stakeholders● Optimizing new ways of workng and ensuring outcomes by managing complexities, adhering to tight deadlines and balancing deliverables with resource constraints Show less

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  Orfium

  May 2023 - now

  Senior Delivery Manager