Kristin Howze

Experience

• 

  Cielo Dreadz

  Aug 2011 - now

  Loctician

  For More Information Email Cielodreadz@gmail.com

• 

  Kgb

  Jan 2016 - Mar 2018

  Technical Support Specialist

  - Supported Verizon customers with billing questions, product information, payment options, phone activation, and tier 1 and 2 troubleshooting. - Processed credit card authentication to protect both the customer and business from fraud or chargebacks. - Managed to calmly de-escalate irate customers by communicating with care and empathy in order to successfully resolve their issues. - Produced 7+ positive surveys a month from customers who expressed their appreciation, satisfaction, and valuable insight for Verizon’s company after their experience with me on a call. - Completed escalated network tickets through a network ticketing system that helped organize and capture any issues or incidents with the Verizon network to the resolution. - Provided customers with additional product information as necessary which increased the purchased amount of the customer and business revenue. Show less

• 

  Fran’s Kids Daycare

  May 2018 - Sept 2019

  Administrative Assistant

  -Assisted with managing 10+ employees' shift scheduling while predicting and anticipating shortfalls-Lead monthly staff meetings with strong leadership skills and empathy while actively listening and motivating others. -Evaluated weekly lesson plans to confirm teachers' lesson plans and classroom activities were not repetitive, but that class time was being used effectively -Approved monthly classroom decor that helped stimulate the student's learning, imagination and creativity. -Responsible for reviewing teacher-student interactions to ensure student enthusiasm, academic development, and success. Show less

• 

  Amazon

  Sept 2019 - Nov 2021

  Training Ambassador

  -Provide tour guides to new hires explaining each department and process to ensure all staff members have a holistic view of the warehouse and how to navigate through each area.-Administer permissions on Amazon Kindle to ensure employees have access to the correct applications and maintain system integrity.-Evaluate new hires on their personal protection equipment and performance rate to identify areas of strength and provide feedback for future growth.

• 

  Betterment

  Nov 2021 - now

  Senior 401(k) Plan Support Associate

  As a 401(k) Support Associate i help to provide support to 401(k) Plan Sponsors who have chosen Betterment at Work for their company’s retirement plan and recordkeeper. As a 401(k) Support Associate, I understand the 401(k) industry, collaborate with clients, collaborate with our compliance team to find solutions, and master the art of the analogy. I am the voice for our 401(k) Plan Sponsors and relish when providing them with that “wow” moment as often as the opportunity presents itself. I understand what it is like to be a customer, and appreciate going above and beyond to delight our 401(k) Plan Sponsors and solve their problems. In this role, I am apart of a tight-knit team who I love working with. A Day In The Life….* Deliver above-and-beyond customer service and experiences through phone, email, or live chat* Explain complex transactional and investment principles clearly, helping prospects and customers see the benefits of our products* Lead with empathy and a problem-solving mindset to identify client issues and concerns, investigating why they happened, and communicating cross-functionally to find rapid resolutions* Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product Show less