Joseph Sarki

Experience

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  Dual Exposure

  May 2012 - Sept 2014

  Customer Service Representative

  I am responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. I also possess excellent communication and problem-solving skills, allowing me to effectively listen to customer concerns, provide accurate information, and offer appropriate solutions. I handle various channels of communication, including phone calls, emails, and live chat, providing timely and friendly assistance to customers.

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  Center for Cyber Space

  Apr 2018 - Oct 2018

  Junior Web Designer

  Web Designer using Content Management Software, highly proficient with languages such as Html, CSS, JavaScript, bootstrap etc.Worked as System Engineer that is responsible for troubleshooting, upgrading and maintaining systems

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  National Space Research & Development Agency (NASRDA)

  Sept 2021 - May 2022

  System Support Specialist
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  Canadian Bridge Academy

  Jun 2022 - now

  Information Technology Support Manager

  Responsible for overseeing the technical support department and ensuring smooth and efficient operations not limited to the following;1. Develop and implement effective strategies to enhance the technical support services provided to students, Teachers, and other staff members.2. Timely resolution of technical issues, troubleshooting complex problems, and providing guidance to the team in resolving escalated support issues.3. Establish and maintain service level agreements (SLAs) to meet or exceed customer expectations, tracking and reporting key performance metrics.4. Developing and delivering training programs to empower end-users in effectively utilizing educational technology platforms and applications.5. Manage vendor relationships, negotiate contracts, and ensure cost-effective procurement of hardware, software, and related resources.6. Develop and maintain documentation, knowledge bases, and self-help resources to enable self-service support options.7. Foster a customer-centric culture by promoting exceptional customer service and continuous improvement within the technical support department. Show less