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Tina H.

Tina H.

Training Coordinator

Followers of Tina H.138 followers
location of Tina H.Las Vegas, Nevada, United States

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  • Timeline

  • About me

    Champion of Change

  • Education

    • College of Southern Nevada

      -
      Associate's of Business (AB) Business Administration and Management, General Honors

      Fundamental business principles with the theory and practice of business operations and a broad range of topics that increase problem-solving skills, including planning, organization, leadership and control functions of management.

    • University of Nevada-Las Vegas

      2018 - 2020
      Bachelor of Science in Business Administration (BSBA) Management Information Systems, General

      Activities and Societies: MIS Society Knowledge of both business and information technology to harness the power of technological tools to improve performance and productivity, drive innovation, expand business, and make better business decisions.

  • Experience

    • Longford Group Inc

      Jan 2005 - Dec 2007
      Training Coordinator

      Coordinated and facilitated internal professional development programs to maintain a strong working environment. Prepared and executed strategy for documentation across local and remote teams for training purposes and improve overall efficiency.

    • Clark County District Attorney's Office

      Dec 2007 - Dec 2010
      Help Desk Assistant

      Continuously provided exceptional customer service to users of Information Technology services. The work expanded to include troubleshooting/resolution of a wide range of computer hardware and software problems, user account administration on a variety of platforms, and training/documentation of the same. Additionally, designed and maintained system images to restore/update computers for efficient processes.

    • Lewis & Roca LLP

      Jan 2011 - Jul 2012
      Help Desk Analyst

      Provided 24/7 technical support for Windows, Macintosh, and mobile devices for internal customers. Implemented network, system hardware, and software upgrades and enhancements as needed. Ensured A/V equipment was properly configured for regular video conference meetings. Provided database support to manipulate large data sets under tight deadlines for discovery.

    • Clark County District Attorney's Office

      Jul 2012 - Sept 2019
      Departmental Systems Technician

      Led technical business strategic initiatives following project management processes. Evaluated, researched, recommended innovative ideas, and implemented technical solutions while adhering to defined standards, as well as industry best practices. Provided Tier II support to investigate and troubleshoot issues, identify solutions, and document root causes; and where possible automate approaches for system administration tasks.

    • City of Las Vegas

      Dec 2022 - now
      Business Applications Analyst

      Play a pivotal role in driving data-driven decision-making and optimizing business processes. Collaborate with cross-functional teams to analyze and translate business needs into actionable insights. Skilled in configuring and customizing ServiceNow modules, automating workflows, and ensuring system reliability.

  • Licenses & Certifications

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Aug 2022

    • Certified Associate in Project Management (CAPM)

      Project Management Institute
      Jul 2020

    • CompTIA A+

      CompTIA
      Aug 2018

    • Certified System Administrator (CSA)

      ServiceNow
      Jan 2023

    • Project Management Professional (PMP)

      Project Management Institute
      Nov 2024

    • ITIL 4 Foundation in IT Service Management

      AXELOS Global Best Practice
      Apr 2019

    • Fundamentals of Business Analysis

      Strategy Execution
      Sept 2018

    • IC3 Digital Literacy Certification

      Certiport - A Pearson VUE Business
      Dec 2016