Brian Wohlrabe

Experience

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  Rockwell Automation

  Aug 1999 - Jul 2008

  IT Operations Support Analyst

  Desktop and Network Support for a multi-platform environment which entailed Windows NT 4.0/95/2000/XP for 270+ users (350+ computers)• Imaged and deployed desktop and laptops using Symantec Ghost and Altiris Deployment Solution to help cut the costs involved in the deployment and management of new and older IT devices through all phases of their lifecycle.• Provided assistance to production support and systems engineering teams for ongoing IT projects.• Supported existing network infrastructure in a multi-vendor environment. Utilized Spectrum to monitor switches and battery backups. • Enhanced the computing knowledge of the customer base with environment education and training.• Created and maintained documentation for Network and Standard PC install to ensure standardized processes and continuity of information.• Worked with the Windows 2000 Team to migrate over 270 PCs to the new NA domain to decrease complexity and to reduce IT support cost.• Maintain and track computer asset information linking in with the asset management database• Worked on Y2K conversion of the old, non-compliant machines and setting up the new ones. Show less

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  Compucom

  Jul 2008 - Jul 2009

  Technical Support Analyst

  Branch Banking and Trust Company - BB&T contracted through CompuComHardware and Software Support for a multi-platform environment which entailed Windows NT 4.0/XP for 18 banks including Payroll and Insurance Services• Provided excellent customer service to all locations while maintaining a 100% SLA using Peregrine Ticket system.• Updated and reviewed all open tickets daily to ensure tasks were completed in a timely manner.• Provided backup support for other technicians as needed. (due to high ticket volume, PTO, etc)• Communicated as needed with Lead on any important outstanding issues.• Imaged desktops and laptops whenever necessary.• Performed in-warranty and out-of-warranty repairs for desktops, laptops and printers.• Worked closely with end-users on operation of software and hardware.• Performed moves, adds and changes as requested.• Assisted with the FCB/Ironstone Bank contract as needed.• Maintained a model inventory to decrease client downtime. Show less

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  FlightWorks, Inc.

  Jul 2009 - Sept 2013

  Technical Support Analyst

  Responsible for providing IT support for Hardware and Software related issues to the Corporate office, 3 Hangars, 18 locations and remote users including: sales, crew members and customers. Routinely traveled to remote sites as needed.• Responsible for creating and deploying images via Symantec Ghost.• Server Administration including: creating user accounts in Active Directory, including password resets, group memberships and modifications• Performed in-warranty and out-of-warranty repairs for desktops, laptops and printers.• Receive, monitor, resolve & update trouble tickets within SLA guidelines.• Managed all company owned mobile devices Android/iOS using Airwatch MDM• Administered and maintained SharePoint sites and sub-sites.• Maintained Aircraft Technical Publications• Participated in migrating users from Microsoft Exchange to Office365• Managed hardware and software assets• Managed building security: Video Surveillance; access control Show less

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  Axiall, a Westlake Company

  Oct 2013 - Aug 2017

  Sr. Systems Administrator
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  Avanos Medical

  Aug 2017 - Jan 2024

  Office 365 Architect_Lead Engineer