Patrick Last

Experience

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  Pannells of London (Volvo) Ltd

  Jul 1988 - May 1989

  Service Advisor

  • Customer contact to book in customers vehicles for service & repair. • Collection of payments upon completion & collection.• Liaison between body shop & customers.

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  Lex Brooklands (Volvo) Ltd

  May 1989 - May 1990

  Service Advisor

  • Customer contact to book in customers vehicles for service & repair. • Allocation of hire vehicles to customers.• Collection of payments upon completion & collection

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  W S Last & Sons Removal & Storage Ltd

  Jun 1990 - Apr 1991

  Family Bussiness
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  CST Lynxserv Ltd

  May 1991 - Aug 1994

  • Field Service Engineer, servicing & repairing laptops, office PC’s & servers.• Service & repair of office & hi-volume Document Technology printers. • Service controller organising the duties of field service engineers, software engineers & on-site engineer & their workload.• Taking incoming fault calls from customers logging the calls & organising a response.• Adhering to BS 5750 procedures.

  • Field Service Engineer

    May 1993 - Aug 1994

  • Service Controller

    May 1991 - Apr 1993
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  ChannelVox Ltd

  Jan 1994 - Jan 2000

  Senior Voice Services Support Engineer

  Project managed the consultation, building, installation of Dos and windows NT based Voice Processing Systems. This included Voice-mail, Voice Recording and Interactive Voice Response systems onto a range of PBX’s. Provided on-site and remote technical support to customers. Responsible for system administration training and end user training of customers. Participated in annual trade shows, provided technical sales assistance and promote the company products.

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  Comverse

  Aug 2000 - Feb 2010

  Successfully completed first three phases of T-Mobile’s ISMSC Harmonized SMS Project across sites in Austria, the Netherlands, and Germany. Planned and implemented Phase 4 of the project. Participated in both internal and external regular review meetings.Key Accomplishments:• Supervised team of five engineers and project-managed completion of test schedule.• Contributed technical support across whole life-cycle of project in test environments and live deployment sites.Technical overview: Redundant Sun Solaris server running Oracle database fiber network connected to an EMC Clariion CX500 disk arrays. Red Hat Linux systems connected over a Cisco network. Sigtran signalling on E1. IBM Blade server hardware and SMS Gateway Connectivity via smpp and CIMD2 protocols. Show less Commissioned service and live operation for Orange UK’s Calling Tunes Project. Key Accomplishments:• Acted as the senior on-site engineer for installation, testing and integration of platforms in the test site and two live sites.Technical overview: Redundant Sun Solaris server running Oracle database HA clustered. Connected over a Cisco network to Red Hat Linux units with Dialogic cards connected to E1’s using SS7 Signalling protocol. Windows 2000 servers providing API connectivity to the database for web and wap connectivity. WAN connectivity via Verilink Larscom Orion 7404. Multiplexer to UK and France for system administration and loading of content. Show less Provided technical support for O2 Ireland (ESAT Digifone) Voice-mail project. Performed integration of new system and the upgrade and configuration of all sites into a distributed wan network. Performance and maintenance upgrades and expansion of the systems capacity.Key Accomplishments:• Integration of a third voicemail system into the customer's site in Dublin.• Implementation of all the customers sites into a distributed wan network.• Expansion of capacity of the voice-mail system. • Implemented upgrades for number portability.Technical overview: UNIX voice-mail system using Digital technology server running an Informix database. SS7 Signalling via SCO UNIX system connected across a Lucent Cajun network switch Redundant and Mirrored UNIX systems. Network Monitoring via HP Open view running on a Microsoft Windows NT Server. Show less

  • Project Management

    May 2007 - Feb 2010

  • Technical Account Manager

    Jul 2006 - May 2007

  • Technical Specialist Support Engineer

    Jun 2006 - Jul 2006

  • Technical Specialist

    Jun 2005 - Jun 2006

  • Senior Customer Support Engineer

    Aug 2004 - Jun 2005

  • Senior Customer Support Engineer

    Jul 2004 - Aug 2004

  • Senior Customer Support Engineer

    Dec 2002 - Jul 2004

  • Helpdesk Engineer

    Apr 2002 - Dec 2002

  • Customer Support Engineer

    Nov 2001 - Apr 2002

  • Customer Support Engineer

    Aug 2000 - Nov 2001
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  T-Mobile UK

  Feb 2010 - Jun 2010

  Contract Test Engineer

  Consulted on Phase 4 of T-Mobile's ISMSC Harmonized SMS Project in the UK test environment and live sites in the Czech Republic. As the test, integration and commissioning lead, Utilised HP Quality Centre to plan manual and automated weekly testing. Completed project on time and budget.Key Accomplishments:• Liaising issues and test analysis to the customer and third-party supplier to ensure effective communication and facilitate project completion.

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  Regus

  Jun 2013 - Jan 2014

  Customer Service Representative

  Provided professional, first-point-of-contact as the company representative, generating interest in clients services to external customers. Supported existing clientele and to resolve issues promptly, co-operated the management of all day-to-day centre operations and facility management of the building. Presented business promotions to potential and existing clients

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  IT Sonix UK

  Feb 2014 - Sept 2014

  Senior Technical Consultant

  Business consultation with the company's clients and project management of an implementation plan to improve customer relationships. Developed opportunities for cross-selling and up-selling opportunities to advance the business and satisfy clients. Provided pre-sales technical support to sales enquires. Key Accomplishments:• Performance optimisation of customer relationships with empathetic communication skills, prompt issue resolution and technical support.• Implemented an ITIL service optimisation plan to improve support services.• Project-managed customer project. Show less

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  Nass Asbestos Surveyors

  Mar 2016 - Mar 2017

  Asbestos Surveyor

  Asbestos Surveyor (Management Surveys and Refurbishment/Demolition Surveys) new business sales and quotations. Inspection of residential and commercial properties; sampling of suspect material, floor plan layouts, area calculations and descriptive detailed, written risk reports on the results of the analysis and highlighting areas of potential risk. Applying expert knowledge and awareness for on-going asbestos management recommendations, maintenance and legislation compliance for rented accommodation. Show less

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  Roscom

  Mar 2017 - Oct 2019

  Technical Sales Engineer

  Responsible for the commercial business relationship and account management of managed services and support customers. Creation of proposals and budgetary quotes, for both, defined RFP scopes and annual support agreements. Upselling of technical solutions to existing customers, engagement on proof of concept projects and new business sales. Analysis of client operations, KPI’s, with regular commitments to maintain customer relationships.