Sumit Menon

Experience

• 

  Amazon

  Nov 2016 - now

  Managing 4 trainers directly for Buyer Abuse Prevention and 4 training coordinators for Product Safety and Compliance as dotted line reporting. Supporting 4500+ associates across 4 different regions across the globe. (EMEA, APAC, IND & AMER). Managing a director level goal of On-Time- Delivery across all verticals, reducing delays from 9.72% to 2.72%. Continuing to lead efforts for automation, saving 75+ hrs. of reporting each month. Communicating all learning and performance objectives, schedules, and training assessments to leadership. Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success. Managed development of e-learning training materials and activities to enhance learning experiences. Collaborated with other departments to align training programs with organizational goals and objectives. Conducted research and analysis of learning needs of employees to develop targeted training programs. Show less Collaborated with the Program team in 3 different launches. These programs impacted 18 individual marketplaces and 208 associates. The cross-marketplace training which has resulted in saving $220k dollars. Spearheaded defect reduction initiative by conducting RCA and creating training agenda and curricula for tenured performance improvement while achieving a 60% improvement in quality defects. As a senior trainer I consistently achieved an average score of 97.8% in Trainer Scorecard. Consistently received an average L1 End of Class (EOC) survey score of 99.61% (411 bps above target of 95.5%) with 99% Training yield. Received an average classroom observation score of 98.6%, which is 860 bps above the goal. SME for Buyer Abuse vertical with quality scores of 98.75% which is 875 bps above the goal of 90% and calibration scores of 94% which is 1700 bps higher than the average scores. Show less

  • Program Manager II

    May 2024 - now

  • Training Manager

    Oct 2023 - May 2024

  • Team lead - Buyer Abuse|Product Safety & Compliance

    Jun 2023 - Oct 2023

  • Team lead - Buyer Abuse

    Aug 2022 - Jun 2023

  • Training Specialist

    Sept 2019 - Aug 2022

  • Senior Investigator specialist

    Jun 2019 - Sept 2019

  • Transaction Analyst

    Nov 2016 - Jun 2019