MD REZAUL KARIM

Experience

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  Retail Store

  Apr 2014 - Dec 2015

  Cashier

  • Managed account and sales.• Promoted business in Social Media platforms.• Increased revenue by 2%.• Planned new product launch (Idea, Promotion, analyze).• Influenced team member to give better service.• Solved customer problems (complaints, payback)

• 

  Busters sea cove

  May 2016 - Feb 2017

  Customer Assistant

  1. Managed account and communicate with the customer.2. Assisted more than 100 customers per day.3. Analyzed sales and revenue.4. Delt with customer complaints5. Helped customer with product and service.6. Trained new employee.7. Helped with return and payback.

• 

  Thai Express Restaurant

  Feb 2017 - Aug 2017

  Shift Manager

  • Assist in the management of specific areas of restaurant during scheduled shifts.• Ensure that restaurant is meticulously organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.• Conduct orientation, training, and evaluation of crew members in all functional areas.• Assist hourly employees at the point of sale in the execution of product promotions.• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.• Manage minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.• May contribute to the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.• Able to perform the duties of all other non-management positions.• Informs immediate supervision promptly of all problems or unusual matters of significance.• Perform other duties and responsibilities as requested by the management team. Show less

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  Pizza Hut

  Oct 2017 - May 2021

  Assistant Manager

  • Recognizing and motivating Shift Leaders, Shift Managers, and Team Members; coaching and training the team in order to achieve operational excellence.• Directly perform hands-on operational work on an ongoing basis to train employees, respond to customer service needs, and for the purpose of role-modeling appropriate skills and behaviors in the restaurant.• Must consistently demonstrate HWWT principles and utilize HWWT recognition programs.• Assist in the management of day-to-day operations by managing labor, counting and ordering inventory and supplies, and developing the restaurant team.• Analyze sales, labor, inventory, and controllable on a continual basis and take correct abortion to meet controllable or weekly margin and sales growth targets.• Supervise others effectively and coordinate their work efficiently and assist RGM in preparing financial plans.• Ensure Occupational Safety & Health Act, local health and safety codes, and corporate safety/security policies and procedures are met and followed.• Ensure that facility and equipment are maintained to company standards on a day-to-day basis.• Recruit and select qualified, high-energy team members using approved tools and systems.• Assist RGM with staffing plan development, and train & develop Team Members, Shift Leaders, and Shift Managers.• Provide feedback at the Team Member, Shift Leader, and Shift Manager levels, and assist RGM with performance management issues and apply progressive discipline when appropriate.• Work closely with RGM in the case of corrective actions or terminations and assist RGM with local restaurant marketing activities.• Assist RGM in preparing action plans to address in-store issues and have ability to effectively communicate these plans to the team.• Actively assist RGM with all new product rollouts, and develop & maintain relationships with suppliers, franchisees, and other corporate contacts. Show less