Hom Patel

Experience

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  Prompt Engineering Works

  Oct 2018 - Feb 2021

  • Successfully maintained and administered local area networks (LANs), wide area networks (WANs), and mainframe networks, ensuring 99.9% network uptime and resolving an average of 20 user connectivity issues per week.• Installed and configured computer hardware, networking software, and operating system software for a team of 50 employees, resulting in a 30% improvement in system performance and increased overall productivity.• Coordinated with Internet Service Providers (ISPs), clients, and onsite technical teams to implement and troubleshoot various network links such as P2P, MPLS, and VPN, resulting in a 20% reduction in connectivity issues and enhanced network stability.• Implemented and enforced data, software, and hardware security procedures, resulting in a 100% compliance rate with company security policies and zero security breaches. Show less

  • Network Technician

    Apr 2019 - Feb 2021

  • Network Technician

    Oct 2018 - Mar 2019
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  Soul Foods Group

  Jun 2021 - Dec 2021

  Cashier

  ● Greeted and engaged with customers, ensuring a friendly and welcoming atmosphere. ● Demonstrated versatility by mastering various areas of the restaurant, including front counter, drive-thru, and kitchen stations, ensuring smooth operations during peak periods.● Actively participated in opening and closing procedures, maintaining cleanliness and organization of the restaurant.● Worked effectively as part of a team, contributing to a positive work environment and fostering strong relationships with coworkers.● Communicated effectively with team members during high-pressure situations, ensuring seamless coordination and maintaining an efficient workflow. Show less

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  The Beer Store

  Feb 2022 - Jul 2022

  Customer Service Representative

  ● Provided outstanding customer service to ensure a positive shopping experience, resulting in customer satisfaction. ● Demonstrated strong teamwork skills by collaborating with a diverse team of 10+ members to ensure smooth store operations and seamless customer experiences during busy shifts.● Maintained high standards of inventory management by accurately receiving, organizing, and replenishing the racks.● Promoted workplace safety by adhering to company protocols and effectively lifting and moving up to 40 lbs (18kg) of inventory, achieving 100% compliance with safety regulations and preventing accidents. Show less

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  City of Oshawa

  Apr 2023 - May 2023

  IT Support Specialist

  As an IT Support Specialist at the City of Oshawa's City Hall, I am responsible for providing technical support for computer systems and applications used by employees in various departments.● Provided end-user support and resolved technical issues related to Windows 10, Microsoft Office 365, and other end-user technologies, resulting in a 25% decrease in average ticket resolution time.● Collaborated with the Senior End User Experience Analyst team and internal teams to deliver efficient L1/L2 support services, ensuring seamless operation of Enterprise Physical Workstations, Mobile Devices, Identity & Access Management, Printers and Fax, Email Messaging, and macOS.● Maintained accurate and up-to-date records of all support activities, utilizing comprehensive documentation, and tracking methods, resulting in a 100% compliance rate with internal and external audit requirements.● Actively participated in project and operations support work, contributing to the successful implementation of IT initiatives, including desktop deployment, application packaging, and enterprise antivirus management, resulting in improved system stability and security.● Demonstrated exceptional customer service skills in a fast-paced environment, resolving end-user issues promptly and effectively, resulting in a 95% satisfaction rating and positive feedback from users. Show less

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  Hampton Inn and Suites by Hilton Halifax - Dartmouth

  Sept 2023 - now

  Front Desk Agent

  ● Enhance guest experiences by efficiently handling guest registration processes.● Exhibit strong interpersonal skills in promptly and effectively resolving guest complaints.● Maintain a track record of delivering exceptional customer service to all guests.● Actively participate in team training sessions to continuously improve service standards and guest satisfaction.