Naqiuddin Akmal

Experience

• 

  Tanjung Network Resources Sdn. Bhd.

  May 2018 - Oct 2018

  IT Technical Support

  • Client Support & Issue Management: Provided first-level support by managing client-reported issues via call, email, and field support, addressing both operating system and hardware problems.• Warranty & Reporting: Handled hardware warranty claims with company partners and delivered monthly service reports to clients for tracking and review.

• 

  Dataprep Holdings Bhd

  Nov 2018 - Oct 2019

  Server Administrator

  • System Preparation: Troubleshot ICT issues related to hardware, Windows operating systems, and applications, and prepare operating system images for comprehensive deployments.• Hardware & Asset Management: Refreshed laptops through operating system resets and hardware repairs and assist with IT asset management for staff onboarding and departure.• System Configuration: Administered Active Directory and Group Policies, managed email accounts, and configured or troubleshot IP phone systems and SMS servers to ensure seamless IT operations. Show less

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  Asian Football Confederation (AFC)

  Nov 2019 - now

  • Virtualization & Cloud Services: Provision, monitor, and manage server environments using virtualization technologies such as Hyper-V, failover cluster, and cloud services like Azure Active Directory • System Administration: Administer and support operating systems such as Windows Server 2019, Windows Server 2022, Ubuntu and Rocky linux, including backup management, file server, print server management and DHCP server• Technical Support & Troubleshooting: Provide technical support, resolve issues and perform troubleshooting for various hardware and software components, including computer hardware and servers.• Communication & Productivity Tools: Administer and integrate communication and productivity platforms, including Zoom, Microsoft Teams, Cisco Webex Meetings, and Office 365.• Patch & Asset Management: Implement robust patch management strategies to ensure system security and manage asset documentation for server hardware, including inventory and centralized repositories. Show less • Daily Operations & Technical Support: Effectively managed the daily operations, workflow, and technical support for AFC events, ensuring smooth execution and minimal disruptions.• Procurement & Negotiation: Oversaw the procurement, supply, and negotiation of IT goods and services, collaborating with legal and procurement professionals to secure optimal terms and conditions.• System Monitoring & Stability: Monitored the availability and stability of servers, network equipment, and leased line connectivity to maintain operational integrity and performance.• Problem Resolution & IT Management: Resolved IT-related issues while managing hardware and software installations, configurations, troubleshooting, and support across computer systems, networks and devices. Show less

  • Senior Technical Support

    Nov 2023 - now

  • Technical Support

    Nov 2019 - Oct 2023