Connie Munoz

Experience

• 

  Catholic Charities USA

  Oct 1997 - Oct 2000

  Administrative Specialist - Trinity Health Center FQHC

  As an Administrative Specialist I supported Program Directors with annual budgets, proposals and grants. Provided secretarial assistance to Program Directors and Managers. Translated documents from English to Spanish. Posted monthly submission of Medicaid, Medicare and HMO capitations. Delivered bank deposits on a weekly basis. Distributed incoming and outgoing mail internally and to post office.

• 

  University of Medicine & Dentistry of New Jersey (UMDNJ)

  Jan 2003 - Aug 2010

  As an empathetic, organized Administrative Assistant I acted as a personal gatekeeper and right hand to our Medical Director/Acting Dean in a professional and personal capacity. I supported a constantly shifting calendar and communicated with external executives and internal teams ensuring meetings were efficient, advised, informed and made sure our Medical Director/Acting Dean was well prepared. I worked directly with the Management Team, Internal team members, and Board. Assisted in email communications and drafting content for important meetings. Proactively functioned as a friendly gatekeeper, handling confidential and sensitive information with discretion and professionalism. Managed and updated patient schedules, medical licenses and board certifications. Show less I began my role as a Clinical Service Representative, with proven performance measurement and skillset was later promoted as a Lead Clinical Service Representative at Eric B. Chandler Health Center - FQHC. My responsibilities as a Clinical Service Representative consisted of many different operational daily functions. Covered as a Front Desk Host, Informational Greeter, Registrar, and New Employee Trainer. As lead my role consisted of maintaining a smooth daily operational workflow of the patient registration process of Internal Medicine, Pediatrics, Infectious Disease, OB/GYN, Podiatry and Dental practices. While making sure the Front Desk Greeters and Information Desk was also covered. Managed daily operational workflow of up to15 Clinical Service Representatives delegating coverage throughout Clinical Practices and responsible for managing medical appointment provider templates. Show less

  • Administrative Assistant to Medical Director/Acting Dean

    Jun 2006 - Aug 2010

  • Lead Clinical Services Representatitve - Eric B. Chandler Health Center FQHC

    Jan 2003 - Jun 2006
• 

  University Hospital

  Aug 2010 - now

  University Hospital launched its Population Health Program in February 2019. As part of this launch I began my role as a Population Health Navigator and six months later, was promoted to Community Healthcare - Population Health Manager. Our primary focus is to improve the health outcomes of Newark Residents by monitoring and identifying individual patients that are high utilizers of the Emergency Department; usually based on medical conditions and social determinants. While managing a team of Community Healthcare Chaplains, Community Health Workers and a Patient Navigator, coaching and providing them with guidance to be successful in their roles providing patient care management. Also aggregating data to providing a complete clinical picture of each individual patient to easily identify the results of care while reducing re-admission rates. As a Population Health Manager it is critical to identify and address care gaps within the patient population, especially in communities with chronic illnesses and diseases. It's important to understand outcomes from data that is collected from the Community Healthcare Chaplains and Community Health Workers. The collection and analysis of the data, helps make recommendations based on what the evidence shows. Keeping a close relationship with outside Community Organizations is also key to my role. As we learn patients' social determinants and making connections with Community Organizations helps patients with their health care and social needs. Show less As a Patient Navigator for the Center for Advanced Liver Disease and Transplantation I assisted my caseload of Patients through the healthcare system. This includes assisting the patients through the pre-transplant screening, diagnosis, treatment, and follow-up of a medical condition of liver disease and end stage liver failure. As their patient navigator I assisted patients communicate with their healthcare providers and understand the information they need to make decisions about their health care. Coordinated appointments for future medical appointments, radiology/cardiology testing, medical specialty procedures, financial, legal, and social support. Also worked diligently with referring physicians, insurance companies, employers, case managers, lawyers, and others who may have an effect on the patient’s healthcare needs. As the Senior Patient Navigator, training of a growing team of Patient Navigators was also my responsibility. Our role was also known as patient advocate, patient liaison in the healthcare community. Show less As a Patient Navigator for the Centers for Medicare/Medicaid Services our main focus was to reduce disparities in Cancer Care for the Latino Medicare Population. In doing so I worked closely with the Hispanic elderly population in the Newark Metro area and surrounding counties providing outreach, health education and facilitation of much needed services for patients and their families. My efforts resulted in reducing barriers while ensuring patients received the best available screening, diagnostic and treatment options. My role was key in bringing medical professionals, hospital resources and patient families together to develop a multidisciplinary team approach to their health care. Acted as a patient advocate/liaison to begin engagement efforts for patients with Community Based Organizations and State agencies. In addition my work also contributed to many departmental operational improvements and streamlined workflows. Show less

  • Manager of Community Healthcare - Population Health

    Jan 2019 - now

  • Patient Navigator - Center for Advanced Liver Disease and Transplantation

    Apr 2011 - Jan 2019

  • Patient Navigator - Centers for Medicaid/Medicare Services Grant

    Aug 2010 - Apr 2011