Marc White

Experience

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  Data General

  Jan 1983 - Jan 1988

  Corporate Systems Engineer

  Provided global technical support for DG’s office automation and business graphics. Received Field Engineering Excellence Award presented to top 1% of DG field engineering technical support professionals.

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  Norton Rose Fulbright

  Jan 1988 - Jan 1989

  MIS Director

  Performed the successful integration of firm’s IT and data processing infrastructures and organizations into acquiring parent firm in what was the largest law firm merger in the U.S. to date.

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  ILX Systems

  Jan 1989 - Jan 1992

  Manager of Installation Services

  Created and performed IT operations and infrastructure support for newly-launched market data workstation.

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  Quick America Corporation

  Jan 1992 - Jan 1993

  Senior Manager, Installation and Service

  Created and implemented IT infrastructure support procedures for the implementation and operation of new market data offering.

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  Credit Suisse

  Jan 1993 - Jan 1996

  Vice President, Global Application Integration Group

  Managed the Unix Systems Administration function for the largest production Unix network on Wall Street. Developed an integrated Change Management, Asset Management and Purchase Order system based on Remedy which was integrated with the Remedy Help Desk product, and which Remedy today sells as its ITSM suite.

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  American Express

  Jan 1996 - Jan 1997

  Vice President and Technology Leader

  Defined the platform architecture for the standardization and support for the global population of Amex PCs. Directed the global upgrade of Lotus Notes. Directed the Global LAN Software Engineering, Global Electronic Messaging, and Headquarters Technology groups, plus the management of 3 Latin America datacenters. Turned around an under-performing Help Desk to Executive Committee satisfaction.

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  Merrill Lynch

  Jan 1997 - Jan 2000

  Vice President, Global Managed Desktop Services

  Directed the global project team responsible for the largest desktop managed services contract in history. Defined and implemented global IT Operations processes for IPCG business group consisting of 8,000 workstations in 47 countries. Designed the web technology architecture and led the development team delivering the International version of the Merrill Lynch OnLine product 5 months ahead of schedule and $1MM under budget.

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  Ventro Corporation

  Jan 2000 - Jan 2001

  Vice President, IT Operations

  Ensured the availability, security, reliability and recoverability of 6 B-2-B e-commerce marketplaces in production and pre-production environments through the management of the datacenter, networks, servers, databases, storage, and 3rd party providers.

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  ConXioN

  Jan 2002 - Jan 2003

  Vice President, IT Operations

  Delivered 99.999% server and network availability to hosted customers such as Oracle, IBM, Microsoft, Seagate, Symantec, Computer Associates. Provided fully-managed hosting and IaaS services as OEM to IBM Global Services. Named to Gartner’s Web Hosting Magic Quadrant. Awarded WebHosting Magazine’s Ironman Award as “most reliable hosting provider”.

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  Darwin Partners

  Jan 2003 - Jan 2003

  Management Consultant

  As a temporary contracttor performed Gartner Total Cost of Ownership (TCO) studies at Sun Microsystems’s major customer locations to analyze those customer's datacenter and IT operations costs. Presented and discussed TCO results, including strategic recommendations for process and technology improvements, to customer C-level executives.

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  Insight

  Jan 2004 - Jan 2007

  Managed Services Practice Manager

  Defined, created, built, launched and operated a $1.9M SaaS / IaaS P&L practice in one year. Provided Remedy technical support to contracted Remedy customers and to Remedy support firms. Built the dual-datacenter HIPAA-compliant IT infrastructure with a 4-hour failover capability currently processing 60% of U.S. Medicare claims.

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  FHI 360

  Jan 2007 - Jan 2009

  Director, Global IT Operations

  Directed the global implementation of the ITIL processes of Incident, Problem, Change, Service Level and Asset Management, aligned with the global implementation of CobiT 4.1 controls with the 2-year goal of ISO/IEC 20000 certification. Directly responsible for steering and leading the global IT Operations and Service Desk functions. Responsible for global VoIP deployment.

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  Femme Comp Inc.

  Jun 2009 - Apr 2010

  Principal IT Service Management Advisor

  Defined the strategy and directed the project management and tactical implementation of multiple ITIL / ITSM processes with the goal of ISO/IEC 20000 compliance for a carrier-class global data network provider. Provided guidance to and directed the delivery activities of sub-contracted ITIL / ITSM consulting and contractor organizations.

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  UnitedHealth Group

  Apr 2010 - May 2012

  Business Process Consultant / Project Manager

  As the liaison between the business group and the development organizations directed the technology fulfillment of the company’s Retail Marketing program using both BDUF (big development up front) Waterfall and Agile Scrum SDLC methodologies. As the Project Manager and Vendor Manager drove the outsourced application development and technology support teams through Design, Development, Integration and Test, Implementation, and Operations and Maintenance phases and activities. Provided ITIL/ITSM best practice and enterprise architecture guidance to fellow colleagues and staff. Show less

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  IFS assyst

  Jun 2012 - Dec 2018

  Professional Services Consultant

  Responsible for delivering successful ITSM implementation engagements. Leading both global and domestic projects with laser-focus on the implementation of ITIL® based ITSM solutions featuring the Axios assyst application and complimentary gateways. Accountable for the highest levels of customer satisfaction reflected through the quality of the implementation and the overall customer experience.

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  Nexthink

  Jan 2019 - now

  • Principal Professional Services Consultant

    Jun 2023 - now

  • Senior Professional Services Consultant

    Jan 2019 - Jun 2023