Kimberly Kong

Experience

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  NCR Corporation

  Nov 1996 - Aug 2000

  PS Consultant

  Design & Develop Internet Banking Solutions Design & Develop Bank Call Center Solutions

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  Headstrong

  Oct 2000 - Nov 2001

  Consultant

  Customerization to existing Internet Banking application and call center application.Database Reconstruction and Data Migration/Transformation.SQL Server Performance Tuning

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  FSBM CTech

  Dec 2001 - May 2004

  Senior Consultant

  • Responsible for the design and development of Teradata ETL (Extract, Load, and Transform) programs for Revenue Assurance Project of Celcom Berhad, Malaysia.• Provided Database Design, Development of Statement Definition and Extraction Scheme for Statement Processing for e-Bill Presentment and Payment System of Maxis Malaysia.• Provided on-going application enhancement and system support for Call Center Solution in both UOB Malaysia and AmBank Malaysia.

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  EBworx Berhad

  Jun 2004 - Apr 2008

  Technical Project Manager, Chief Database Technologist, System Architect

  Technical Project Manager, Jan 2007 – Apr 2008• Served as Technical Manager for IT Managed Services, AlRajhi Bank to facilitate the system administration, system/application deployment and operation s ervices.• Served as Technical Project Manager for multi-projects in Jakarta, Indonesia. Chief Database Technologist, Technical Excellence Unit, Jan 2007 – Apr 2008• To create, maintain and improve standards, guidelines and good practices on database design, configuration and the use of database tools and features.• To drive the project teams on the effective use of database and related technologies including the SQL query good practices.• To implement the prevention of ill database performance and related usage.• To review and justify on the database architecture, configuration, database design, usage of database tools and features• To provide mentoring and facilitate training sessions to ensure the propagation of knowledge, standard and good practices on the use of database technology.Technical Project Manager, Credit Cycle Workflow System (CCWS), OCBC Singapore, 2006Key involvements include:- Managed the enhancement activities such as enabling the PC Debit Card feature to the existing CCWS, housekeeping module, enhancement to the existing Host Integration and Credit Decision Engine (CDE) modules.- Conducted the post implementation review and performance improvement exercise- Conducted the stress test exercise based on replicated production environment to achieve the targeted performance expectationsSystem Architect, Jun 2004 – Dec 2005Responsible for the following: - Post Implementation Support Review for BCA, Indonesia and HuaXia Bank, China. - Technical audit and review as part of preventive and corrective measurement before application go live.- Stress Test Management and Performance Tuning- Performed Production Database Sizing Analysis - Query Tuning Support to numerous project teams Show less

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  Teradata

  Jun 2008 - Jun 2012

  Senior Technical Specialist, Teradata Global Technical Support

  Work as Technical Lead cum Senior Support Specialist with Teradata Global Technical Support Center in Kuala Lumpur (GTS-KL) with the following key responsibilities:• Lead and manage the Mandarin/Cantonese Support team within the center to provide both Level 0 Call Taking and Level 1 Remote Support for GCA Region. • Establish proactive and remote support related processes within the center and implement management directives.• Act as Duty Manager to plan and manage the 24*5 Duty Roster within the center. • Provide team supervision and team member training and performance monitoring/management. • Perform Incident Quality Review and provide advises to the team. • Develop Monthly Status and Incident Statistical Update and perform regular Incident Backlog Review• Perform Change Control Preparation for America Customers• Provide remote support for Select Asia Pacific Customers and America Base Customers. Responsible for Problem Investigation, diagnostic collections, problem solving including consultations to customers, engineering dispatch process if needed, incident escalation and coordination.• Analyze and review System Health Status especially for Business Critical Customers in Asia Pacific and America.• Analyze and produce Data Warehouse Usage Trend Report especially for Business Critical Customers within Asia Pacific on monthly basis.• Coordinate the installation/upgrade of CS support related tools for customer systems within Asia Pacific. Show less

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  DHL

  Jun 2012 - now

  Senior System Engineer