Mohamed Basem

Mohamed Basem

Call Center Technical Support Agent, TE-Data Project

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  • Timeline

  • About me

    Supervisor Network Engineer | CCNP DC, Nexus, ACI, F5 LTM

  • Education

    • Mansoura University , computer science

      2008 - 2012
      Bachelor’s Degree Computer and Information Science; Information System Good

      Studied Artificial Intelligence, Data Structure, Network (CCNA), security (Encryption Techniques) and several programming languages as C#, SQL, MySQL, PHP, HTML, JavaScript, CSS, Python and much more.

  • Experience

    • Xceed

      Sept 2014 - Dec 2014
      Call Center Technical Support Agent, TE-Data Project

      Technical Support Specialist responsible for following up with customers to check any problem related to their internet services, troubleshooting it and help them solving it.

    • Raya Contact Center

      Jan 2015 - Jul 2015
      Call Center Technical Support Agent, HS-Etisalat Emirates Project

      Responsible for following up with customers inside UAE with multiple nationalities to check any problem related to their telecom issues includes (landline, internet and IP TV services) troubleshooting it and help them solving it.

    • TE data

      Jul 2015 - now

      • Accountable for designing, implementing, monitoring, maintenance and documenting TE Data IT infrastructure solutions and projects from network and high availability, business continuity and disaster recovery perspectives.• Designing IT Data center passive components including: fiber cables, fiber patch panels and racks.• Designing and Operating Solution for TE Data Corporate Branches and HQs.• Designing and managing Corporate network devices including Cisco Nexus 2k, N5k, N7k, juniper, HP, Firewalls(Fortinet, juniper SRX) and F5 LTM designing, implementation, monitoring, maintenance and troubleshooting.• Provisioning and managing all company Wireless controller and Access points. Show less

      • IT Network Engineering Supervisor

        Oct 2023 - now
      • IT Network Senior Engineer

        Aug 2021 - Oct 2023
      • IT Network & Infrastructure Engineer

        Feb 2019 - Aug 2021
      • Technical Support Engineer

        Jul 2015 - Feb 2019
  • Licenses & Certifications

    • MCSE: Server Infrastructure

      Microsoft
      Jul 2015
      View certificate certificate
    • Cisco Certified Specialist - Data Center ACI Implementation

      Cisco
      May 2023
    • MCPS: Microsoft Certified Professional

      Microsoft
      Jun 2015
      View certificate certificate
    • Cisco Certified Network Professional Enterprise (CCNP)

      Cisco
      Jul 2020
    • Cisco Certified Network Professional Data Center (CCNP Data Center)

      Cisco
      Jul 2023
    • MCSA: Windows Server 2012

      Microsoft
      Jun 2015
      View certificate certificate
    • Cisco Certified Specialist - Data Center Core

      Cisco
      Jul 2023
    • CCNA (Routing and Switching).

      Cisco
      Jul 2015
    • F5 Certified! Administrator, BIG-IP (F5-CA, BIG-IP)

      F5
      Aug 2024
      View certificate certificate