Mohamed Basem

Experience

• 

  Xceed

  Sept 2014 - Dec 2014

  Call Center Technical Support Agent, TE-Data Project

  Technical Support Specialist responsible for following up with customers to check any problem related to their internet services, troubleshooting it and help them solving it.

• 

  Raya Contact Center

  Jan 2015 - Jul 2015

  Call Center Technical Support Agent, HS-Etisalat Emirates Project

  Responsible for following up with customers inside UAE with multiple nationalities to check any problem related to their telecom issues includes (landline, internet and IP TV services) troubleshooting it and help them solving it.

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  TE data

  Jul 2015 - now

  • Accountable for designing, implementing, monitoring, maintenance and documenting TE Data IT infrastructure solutions and projects from network and high availability, business continuity and disaster recovery perspectives.• Designing IT Data center passive components including: fiber cables, fiber patch panels and racks.• Designing and Operating Solution for TE Data Corporate Branches and HQs.• Designing and managing Corporate network devices including Cisco Nexus 2k, N5k, N7k, juniper, HP, Firewalls(Fortinet, juniper SRX) and F5 LTM designing, implementation, monitoring, maintenance and troubleshooting.• Provisioning and managing all company Wireless controller and Access points. Show less

  • IT Network Engineering Supervisor

    Oct 2023 - now

  • IT Network Senior Engineer

    Aug 2021 - Oct 2023

  • IT Network & Infrastructure Engineer

    Feb 2019 - Aug 2021

  • Technical Support Engineer

    Jul 2015 - Feb 2019