George Herrera

Experience

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  The River Club

  Apr 2012 - Jul 2015

  Concessions

  As part of the Concessions team I practiced proper food handling procedures and made sure they were being followed while preparing and serving food. I was aware of property present-ability at all times according to hospitality standards, which includes daily cleaning of facility, kitchen equipment, and outside dining areas. Occasionally I suggesting new products to drive sales. I demonstrated a working knowledge of FIFO procedures that ensure shrink prevention of perishable food items. Also I assisted in setting up and breaking down catering events held on property. I learned strong communication skills, effectively communicate with staff, and management. Together we understood how to come up with better ways to represent The River Club brand. Show less

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  Arrow Exterminators

  Sept 2015 - Feb 2017

  Customer Care Department

  As a Bilingual CCD I am responsible for customer support in office. I interact daily with both English and Spanish speaking customers for accounts receivable, scheduling services such as Pest Control, Home Inspections, and customer account support. Job Function and ResponsibilitiesOutbound route schedulingAnswer multi-line telephoneSchedule all incoming service requestsPoint of contact for general customer serviceSpecialized customer resolutionMaintain and update customer account informationResponsible for daily appointment management. Show less

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  Oasis Outsourcing/Alternative Pest Control

  May 2017 - May 2018

  Administrative Assistant

  I Interacted daily with both English and Spanish speaking customers for accounts receivable, scheduling services such as Pest Control and Home Inspections, filling out termite contracts, pest control contracts, and wildlife remove contracts. I also order chemicals when needed and assist in completing company payroll. Job Function and Responsibilities:Filling out customer service agreements & contractsAnswer multi-line telephoneSchedule all incoming service requestsBad debt managementSpecialized customer resolutionMaintain and update customer accountsResponsible for daily appointmentsAccomplishments:Over the past year I've collected a majority of the companies bad debt, which includes $18,000 in past due pest control invoices. With on-going collection efforts the company has significantly reduces it's outstanding invoices and prevented new debt going forward. Skills Used:Bilingual, Microsoft office suites, (word, excel) Google calendar. Network & printer trouble shooting. Microsoft Access 2017. Data base solutions and Web development. Show less

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  AMVETS National Service Foundation

  May 2018 - Sept 2018

  Office Support

  I helped the office with scheduling donation pickups, setting up driver routes, making employee schedules, submitting station attendant payroll, answering donor calls, finalizing bale truck paperwork for the store manager, and coordinating new hire interviews with management.

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  Recleim LLC

  Oct 2018 - Dec 2019

  Customer Service Specialist

  In my current role I assist customers from various utility providers across the central part of the country to recycle their refrigerator or freezer appliance. Recleim is in charge of; [to quote the company website] "The recovery of CFC, HCFC, and HFC refrigerants and foam-blowing agents from household appliances results in significant climate benefits, as these substances are all potent GHGs. (Green house gases) In addition, the recycling of durable materials from appliances results in lower emissions of carbon dioxide (CO2) associated with the generation of electricity, which would have otherwise been needed to produce virgin materials." Show less

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  Elite Inspections & Pest Solutions

  Jun 2020 - Apr 2022

  LCP
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  Doodie Calls

  Mar 2022 - Aug 2023

  Dispatch Manager
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  SRM Concrete

  Aug 2023 - Nov 2023

  Service Dispatcher
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  Veteran Air

  Oct 2023 - now

  Dispatcher