Maureen Amechi

Experience

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  Design Concept

  Apr 2002 - Dec 2002

  Client Service Executive

  Responsibilities *Formulation of market strategies in a bid to maximize profit.*Preparation of call memos on all meetings and seminars attended.*Customer Care Personnel that attends to all customers Enquiries, Requests and Complaints about the product.

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  Guinness Nigeria PLC

  Apr 2003 - Jan 2004

  Tequila Events Brand Representative

  Responsibilities *Actively involved in dissemination of information about various products and services to consumers and end users.*Ensure brand prominence at strategic commercial points within the metropolis and create product awareness through branding as a means to rapidly increase company revenue.*Sales Conversing and dealership prospecting.*Relationship building between the company and its numerous customers.* Customer prospecting, winback and retention. Show less

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  Unilever Nigeria PLC

  Jan 2004 - Oct 2004

  Client Service Executive

  Responsibilities *Actively involved in dissemination of information about various products to consumers and end users.*Engaged in all sales activities to meet with both corporate and departmental objectives of profit maximization.*Hands -on involvement in marketing research strategies to ascertain customer patronage and level of brand loyalty.* Aggressive branding and merchandising of products at various strategic locations to ramp up sales. *Involved in sales promotions and media advertisements to drive sales and maximise profit. Show less

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  Nigerian Ports Authority - Warri Port, Warri, Delta State

  Sept 2004 - Sept 2005

  NYSC

  Responsibilities*Liable for the preparation of Staff Salary checklist.*Documentation and dissemination of Company information to Staff via minutes of meetings and internal memos.*Management of corpers mandate of protection and safety as the Corpers Liason Officer*Acts as an intermediary between Corpers and management *Anchoring of corpers meetings and discussions at the corpers liason office*Responsible for handling Corpers enquiries, request and complaints as the Corpers Liason Officer*Handling of Corpers’ Check –in / Check – out register and movements regulation Show less

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  Hillcrest Equity and Trust Limited

  Feb 2005 - Jan 2006

  Marketer

  Responsibilities*Marketing of Stocks and Bonds*Dissemination of required information to prospective and existing clients *Client Financial Portfolio management*Financial advise and implementation of mandates*Client Prospecting, winback and retention*Collating and archiving of important company/ client information*Relationship building to curb client churn and ramping up of clientele base to aid revenue generation

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  Brockport Limited

  Jan 2006 - Jan 2007

  Brand Project Personnel

  Responsibilities *Engaged in sales activities to meet with both corporate and departmental objectives of profit maximization.*Hands -on involvement in marketing research strategies to ascertain customer patronage and level of brand loyalty.*Supervises the sale of Brockport Gas at PPMC Depot, Apapa Jetty, Lagos.*Conducts Routine follow-up on all clients’ requisitions on demand and supply of Liquefied Petroleum Gas (LPG) in order to drive business volume.*Direct contact with clients to ensure that all products and services offered are of highest quality.*Organizing HR functions and logistics, scheduling corporate meetings and supervising purchase cum sales negotiations with clients. *Management of Brockport Gas Accounts.*Perform market and strategic gas portfolio analysis and evaluation.*Develop and implement long term strategic business plans for LPG commercialization / utilization. Show less

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  Globacom

  Jul 2007 - now

  •Ensure productivity targets are met and maintain computerized administration and automated storage and retrieval system• Highly skilled at communicating with vendors, prospecting dealers and dealer sales executives to co-ordinate sales• Invoicing and co-ordinating dealers daily and monthly sales up to the tune of one billion naira• Collate accurate inventory data for management information and decision making.• Analyse products with respect to what is obtainable in the market• Conduct product innovation and ideation with respective dignitaries, in order to stay competitive• Take customer feedback and analyse results to inform subsequent sales strategies to employ• Ensure that all goods are received, stacked and covered with accurate documentation• Maintain efficient stocking and issuing systems that are in compliance with warehouse practises such that quality standards are met For example, FIFO• Issuing stocks to dealers in the region with the use of Oracle Order Management to enhance profitability/ track the progress of orders with suppliers and vendors• Arrange and ensure accurate weekly, monthly and quarterly stock count in the shop• Maintain staff job results by training, monitoring and appraising employees job results• Supervise and coordinate sales teams to carry out market research and analysis• Ensure all services rendered in the shop are in compliance with the standard operating process and in line with best practices available in the industry• Ensure workplace health and safety requirements are met and take responsibility for the security of the shop safe and stocks• Compliance and Enforcement Specialist/Quality and quantity assessment and control☆ Selected Accomplishment:☆Employed innovative strategies to attract and retain new customers for the organisation☆Made high sales which increased the revenue of the organisation significantly☆Digital Communications Supervisor for Online and walk- in customers in Gloworld Show less Responsibilities• Managed individual and corporate accounts of top high net worth customers.• Bargained and successfully closed deals with customers• Attended trade exhibitions, events and activations for the sake of effective 1v1 marketing.• Created platforms for user interaction and customer feedback.• Carried out data analysis on new and existing products to ascertain percentage profit and customer loyalty.• Constantly met with customers for products’ review in order to enhance customer retention• Actively involved in obtaining valuable feedback from subscribers via Out Bound Dialer Operations and mail correspondence.•Performs Data Analysis on Value Added Services in order to obtain quality feedback for the overall satisfaction of the subscriber.• Participates actively as a stakeholder in User Acceptance Tests for new products and liaises with product marketers to obtain maximum benefit of the intended product.• Actively involved in dissemination of information to subscribers on various, Products, Supplementary and Value Added Services as a means of UP-Selling same. • Involved in the development of business strategies and processes to enhance overall Customer Care Operations and service delivery.• Ensure that I oversee every assigned task from inception to closure in order to reduce subscriber churn and increase subscriber base and company revenue.☆Selected Accomplishment.☆ Represented and marketed my organisation at top events and activations which increased customer base.☆Analysed customers’ interest in our products and services and was able to increase the profit margin by a substantial percentage. Show less Responsibilities •An image builder for the organization, who ensures customer satisfaction by delivering exceptional service.• Provided first level sales support and after sales support to customers.• Developed and maintained relationships with existing customers via phone calls and emails.• Tested new product prototypes to validate the functionalities of new features.• Participated in marketing and Value Added Services as a means of UP-Selling products.• Developed business strategies and processes for the enhancement of Customer care operations and service delivery.•Actively involved in carrying out surveys to ascertain level of customer loyalty.• Regular interactions with customers to inform them on current products and services in a bid to cross sell and upsell same. • Involved in the creation of promotional jingles.• Involved in call backs to lucky winners of various promotions to inform them on their winnings and modalities involved in claiming them.• Actively involved in the planning and organisation of GLO CAF Awards. Show less

  • Business Operations Manager

    Nov 2015 - now

  • Customer Relationship Retention Team Lead

    Aug 2010 - Nov 2015

  • Customer Care Relationship Specialist

    Jul 2007 - Aug 2010