Pedro Cunha

Experience

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  Self-Employed

  Aug 2008 - now

  Private Language Tutor/trainer

  Responsibilities included:• Providing individual tutoring/training in four languages, focusing on the needs of each student;• Using a wide range of strategies and methodologies to meet those needs;• Coaching/training candidates for language pro􀁌ciency exams such as FCE, CAE, TOEFL, IELTS (English), CEI, SIELE, CELU (Spanish), and CELPE-BRAS (Portuguese).• Planning and teaching classes of English, Spanish, Portuguese and Italian as foreign languages.• Focusing on the quality of productive skills and teaching through authentic oral and written texts.Achievements:• Remarkably high results from students, whose scores met or largely surpassed their expectations.• Students fluent in the aimed language in a remarkably short period of time. Show less

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  Projeto Línguas

  Sept 2010 - Aug 2018

  Language Instructor/Trainer and Material Developer

  Responsibilities included:• Teaching English, Italian and Portuguese as a second language, with expertise in intermediate and advanced levels.• Translating academic texts from Portuguese to English, English to Portuguese and Portuguese to Italian, mostly texts from the Health Sciences area (pharmacy, medicine, nursery, nutrition, etc).• Designing English teaching material, from basic to advanced levels, as well as teacher training material.• Training teachers in phonology of the English language in the teacher training course offered by the institution.• Training/coaching students for proficiency exams in English and Italian.Achievements:• High satisfaction rate among students and as a teacher trainer by getting teachers to improve their pronunciation skills.• Being capable of getting students to perform with quality in their communication skills.• Well-designed materials and exams in order to get the best of the students from the institution, with high satisfaction rate. Show less

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  Joecy Locações

  Mar 2012 - Mar 2014

  Costumer support/Human Resources agent

  Responsibilities included:• Customer service, by phone, in person or online.• Technical attention before, during and after the service.• Local and international communication for the purchase of new products and spare parts.• Interviewing new candidates, onboarding of new hires and offboarding of personnel.• Identifying strengths and points of improvement within the staff and providing guidance as to how they could excel in their roles.Achievements:• Standing out for interpersonal skills with clients and staff;• Very high customer satisfaction rate, mainly in difficult situations. Show less

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  AXA

  Oct 2019 - Mar 2020

  Medical Assistance Specialist

  Responsibilities included:• Offering costumer service by phone to travelers who needed medical assistance and luggage tracking overseas.• Customer registration and handling SIA X and Liberty systems.• Contact with health providers globally, in English, Spanish, Portuguese, Italian, and French.

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  IQVIA

  Mar 2021 - Feb 2022

  Operations Specialist 1/Quality Control agent/Case Intake agent

  Responsibilities include:• Translation of content where necessary. • Receiving and documenting incoming calls, chats, faxes and emails from external customers such as patients and/or HCPs and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project.• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.• Creating Adverse Event and Product Quality Complaint (PQCs) reports requiring concise data entry covering everything from patient symptoms, admission and results – this may include medical terminology, writing narratives, generating case queries.• Clarify, investigate and capture adverse event and product quality information.• Listen to calls and perform Quality Control (QC) evaluations on a weekly basis, as well as provide agents with feedback on how they can improve their performance when answering call and/or documenting cases.• Prioritize and complete the assigned trainings on time.• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.• Perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming Adverse Events (AE)/ endpoint information.• Determine initial/ update status of incoming AE.• Database entry.• Identify AE and Products, writing narratives and verify an adequate filling into de data base of Individual Case Safety Report (ICSR) as per internal/ project timelines.• Ensure to meet quality standards productivity and delivery standards per project requirements.• Ensure compliance to all project related processes and activities.• Creating, maintaining and tracking cases as applicable to the project plan.• Identify quality problems, if any, and bring them to the attention of a senior team member. Show less

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  S&P Global Market Intelligence

  Apr 2022 - Apr 2023

  Data Researcher I
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  Papaya - Accessible K-12 Tutoring For All

  Feb 2024 - Oct 2024

  English Reading/Math/Science Tutor

  Responsibilities include:• Providing students from the USA and Peru with effective, heart-warming, encouraging tutoring, so they can perform better at the subjects they might present difficulties with;• Reporting the students' progress during the session as per the criteria established;• Planning lessons as per the guidelines provided for each grade and institution;• Spreading positivity while teaching these students, making sure the tutoring time is a safe space.