Kasdianto LEE

Experience

• 

  Schneider Electric

  Oct 2013 - May 2023

  1. Identify the dissatisfaction & satisfaction drivers from the customer satisfaction surveys and any other feedback's available, drill down to root causes and monitor improvement plans.2. Identify small signals from Customers, analyze them and implement preventive solutions.3. Ensure that complaints are resolved effectively and without delay to increase customer satisfaction.4. Insure that quality issues affecting Customers are solved quickly and effectively through containment, correction and prevention steps.5. Ensure that complaints not resolved at the entity/country level have been escalated and taken into account in the competent entities (Product/Engineering department, plant, distribution center, etc).6. Work together with Quality In-Process to solve manufacturing issue that impact to customer satisfaction.7. Create Monitoring Diagram (Isochronous Diagram) to monitor the effectiveness of action plan that already defined and send to customer.8. Involve in Internal Manufacturing Audit as an Auditor.9. Work together with Technical Team to solve any design issue or functional issue.10. Do alert/stop production if there is an issue on manufacturing side that have a risk for customer dissatisfaction. Show less 1. Identify non-quality factors continuously, conduct or have other departments conduct in-depth analyses and monitor quality improvement plans.2. Identify potential issues (conduct PFMEA) before they occur and implement preventive solutions.3. Solve quality manufacturing issues affecting customers quickly and effectively through containment, correction and prevention steps (using 8D Methodology, 5 Why's Analysis, Fishbone DIagram, Fault Tree Analysis, etc)4. Plan and take any necessary actions to provide adequate confidence/evidence that a product or service will satisfy given contractual/explicit customer requirements.5. Make audits and analyze results as specified by quality systems and methods.6. Establish Process Control Plan for each process to ensure all the process are in conformity.7. Participate in the different execution steps of projects and as the ultimate person in charge of customer satisfaction validate the decision to go to the next phase.8. Evaluate and communicate the risks - quality and planning - during the projects and implement preventive solutions.9. Monitor effectiveness of the design process and propose improvement actions.10. To define, implement and report quality indicators/dashboard which trigger continuous improvement actions and to assess the quality level of a process and its output.11. Support Quality Assurance team to solve customer complaint, especially for manufacturing issue. Show less

  • Customer Complaint Management Process Engineer

    May 2016 - May 2023

  • Process Quality Engineer - Inductive Sensors

    Oct 2013 - May 2016
• 

  Telemecanique Sensors

  Jun 2023 - now

  Coordinate families of products in term of quality:• Ensure the updating of Process Control Plan• Ensure Process Control Plan is applied in production line• Support quality engineer for critical quality issues following containment, corrective and preventive action principle.• Coach and train process quality engineer for quality tools.Support Quality review KPI and actions plan.• Review quality KPI [Manufacturing Defect Rate, Non Quality Cost,, Field Failure Rate, Part Quality Issue] periodically.• Support the actions to improve these KPIs• Coach and inform process quality engineer about KPI meanings and calculations.Coordinate analysis for TEX and RFA from customer complaints.• Support CCMP engineers for all customer complaint analysis.• Propose tests or trials for any customer complaint to identify more accurately the root cause.• Promote the G8D tool or 6 sigma if requiredOrganize manufacturing process audits and propose system improvements.• Organize continuous audits for manufacturing process to propose new improvements.• Follow and push the actions plan to be implemented.• Benchmark with other entities. Show less 1. Identify the dis-satisfaction & satisfaction drivers from the customer satisfaction surveys and any other feedback's available, drill down to root causes and monitor improvement plans.2. Identify small signals from Customers, analyze them and implement preventive solutions.3. Ensure that complaints are resolved effectively and without delay to increase customer satisfaction.4. Insure that quality issues affecting Customers are solved quickly and effectively through containment, correction and prevention steps.5. Ensure that complaints not resolved at the entity/country level have been escalated and taken into account in the competent entities (Product/Engineering department, plant, distribution center, etc).6. Work together with Quality In-Process to solve manufacturing issue that impact to customer satisfaction.7. Create Monitoring Diagram (Isochronous Diagram) to monitor the effectiveness of action plan that already defined and send to customer.8. Involve in Internal Manufacturing Audit as an Auditor.9. Work together with Technical Team to solve any design issue or functional issue.10. Do alert/stop production if there is an issue on manufacturing side that have a risk for customer dissatisfaction. Show less

  • Product Quality Leader

    Jan 2024 - now

  • Customer Complaint Management Process Engineer

    Jun 2023 - Jan 2024