Alessandra De Roberto

Experience

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  PAN | Palazzo delle Arti di Napoli, Museum of Contemporary Art

  Jan 2007 - Feb 2007

  Assistant Developer (Intern)

  Documentation Centre- Managing and organizing the virtual documentation centre paired with a colleague- Collecting press review- Artists liaison assistant

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  Centro per l'arte Contemporanea "Luigi Pecci", Museum of Contemporary Art

  Feb 2007 - Mar 2007

  Co-curator

  Collections and Exhibitions Department - Organization of “ARTE IN VISTA – Documenti e film intorno alle opere del giardino" exhibition. Project sponsored by the University of Florence

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  Centro per l'arte Contemporanea "Luigi Pecci", Museum of Contemporary Art

  Jan 2010 - Feb 2010

  Exhibitions Assistant (Intern)

  Collections and Exhibitions Department - Communication and press campaign assistant- Managing and indexing museum collections

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  Patisserie Holdings Ltd, Hospitality Industry

  Mar 2011 - Feb 2017

  General Manager

  - Successfully supported the team in increasing sales by 10% over the previous year - Business development, managing a budget of £40,000 per month- Team leader: accomplishing human resource objectives by recruiting, training, coaching and disciplining a team of +10 employees- Control over purchases and inventory liaising with suppliers, reviewing and evaluating usage reports; analyzing variances; taking corrective actions- Achieving restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits Show less

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  B2B Italy, Marketing and Events Company

  Apr 2012 - Dec 2012

  Events Coordinator and Client Relations

  - Assisting in planning events, both national and international: *Airshow 2012, Farnborough: catering for +10,000 visitors (Finmeccanica stand) *Itinerant exhibitions: Sicily, the journey (Milan, London, New York) - Contributed to the launch of a catering service for web-based company Nife is Life- Project management, preparing presentations tailored for clients- Organizing and attending meetings with prospective and current clients

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  Nifeislife.com

  Apr 2017 - Oct 2018

  Customer Service Manager

  - Managerial responsibility for 2 customer service agents and up to 6 drivers- Supporting Logistic Department with deliveries from Wholesale suppliers- Process invoices for customers’ orders making sure payments are correctly received- Monitoring and responding when necessary on social media accounts- Responsible for investigating and solving issues relating to orders placed on-line (both UK and abroad)- Dealing with more complex or long-standing issues over the phone or via email- Preparing weekly reports to Management Board on customer service related issues and proposing changes to existing policies and procedures- Working closely with the warehouse manager to accurately monitor stock level and identify any discrepancy Show less

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  Packaging Environmental

  Jan 2019 - now

  • Sales and Account Manager

    Sept 2021 - now

  • Customer Service Manager

    Jan 2019 - Sept 2021