Umair Suleman

Experience

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  LOGITIVE systems

  Aug 2014 - Dec 2017

  Information Technology Project Coordinator

  My core responsibilities included project coordination, monitoring progress, and resolving any issues during the project lifecycle. Key duties included: Coordinate Project Activities: Organize and manage project tasks, schedules, and resources to ensure the timely and successful completion of IT projects. Act as a liaison between cross-functional teams, fostering collaboration and smooth operations. Monitor Project Progress: Track and report on project milestones, timelines, and deliverables. Identify potential risks or delays and implement corrective actions to ensure project objectives are met. Support Stakeholder Communication: Serve as the primary point of contact for project stakeholders, including clients, team members, and senior management. Provide regular updates on project status, changes, and requirements. Manage Documentation: Develop and maintain comprehensive project documentation, including plans, reports, procedural records, and post-project evaluations. Ensure documentation is accurate, organized, and accessible. Risk Management: Identify potential project risks, assess their impact, and develop mitigation strategies to minimize disruption. Vendor and Resource Management: Coordinate with vendors and external partners to ensure timely delivery of project-related resources and services. Process Improvement: Analyze project workflows and propose process enhancements to improve efficiency and effectiveness in project delivery. Budget Tracking: Manage project budgets by monitoring expenditures, preparing cost estimates, and ensuring adherence to financial constraints. Team Coordination and Support: Provide guidance and support to team members, ensuring alignment with project goals and addressing any concerns or challenges they face. Post-Implementation Support: Oversee post-project evaluation and ensure proper handover to operational teams, addressing residual issues. Show less

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  MMM Technology Limited

  Sept 2019 - Jan 2023

   Successfully managed the services for German and UK-based clients Worked with the end users to understand their requirements and possible solutions Developed Excel-based analytical models following client needs Create and manage project schedules to ensure milestones and deadlines are achieved. Oversee project progress, proactively address risks, and resolve emerging issues. Created product plans and user stories based on business and customer requirements Met regularly with Business and internal stakeholders to understand the company's plans for the products Oversee project budgets, monitor expenses, and deliver accurate financial forecasts. Lead regular status meetings with team members and stakeholders to provide updates and maintain alignment. Coordinated and managed development work with an offshore team to ensure project objectives were met. Protected teams from over-commitment, managed backlog, and prioritized resolution of defects/bugs.  Manage the lifecycle of code development, from ideation to sprints to deployment by working diligently with Release Managers and Project managers Communicate with other management, Application Engineers, and Production Support teams on product issues and work on rapid resolution of issues/defects Track and communicate team velocity and sprint/release progress to the senior manager Conduct daily SCRUM stand-up calls and weekly sprint planning Show less  Work closely with project management planning projects and preparing documents Prepare progress reports and communicate information about these to relevant staff Created PowerPoint presentations for project meetings Collect the weekly data from the ERP system, organized and visualized it on Excel Dashboard Created monthly progress reports and communicate results to appropriate staff Create workflow, Generate reports Requirements gathering Working with cross-functional teams Scheduling and monitoring Show less

  • Product Owner | Ops Support

    Jun 2020 - Jan 2023

  • Senior Project Coordinator

    Sept 2019 - Jun 2020
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  InEvent Careers

  Jan 2023 - Sept 2024

  Enterprise Customer Success Manager

   Develop and sustain in-depth knowledge of the InEvent platform and services to guide clients with their inquiries, providing tailored solutions and recommendations for their events.  Efficiently addressed and resolved customer queries and issues, ensuring prompt and effective solutions.  Skilled in utilizing customer service software, CRM systems, and process automation tools.  Actively advocate for the benefits of the InEvent platform, driving upselling initiatives to help clients achieve their objectives.  As a product owner, I defined and prioritized product features and requirements based on client feedback and market analysis, ensuring alignment with business goals.  Collaborated with cross-functional teams to develop and refine the product roadmap, ensuring timely delivery of high-quality features.  Conducted user research and usability testing to gather insights and iteratively improve the platform’s functionality and user experience.  Managed the product backlog and coordinated with development teams to ensure timely and effective implementation of new features and enhancements.  Monitored product performance metrics and user feedback to drive continuous improvement and optimize product feature offerings. Show less