Peggie Gao

Experience

• 

  Shanghai Wicresoft Co. Ltd.

  Apr 2005 - Feb 2014

  Main Responsibilities:1. Responsible for the operational management of Microsoft Marketplace support team.2. Provide new-hire ramp up trainings and new product trainings to Marketplace team members.3. Provide Improvement Action Plans, Feedback and regular review reports to the client (Microsoft). Main Responsibilities:1. Provide professional after-sales technical service to Microsoft legal end-user.2. Raise the technical expertise of the Support Professionals and contribute to overall customer satisfaction by providing timely technical and professional mentoring/training.

  • Microsoft Marketplace Team Manager

    Jul 2012 - Feb 2014

  • Microsoft Windows Tech Support / Tech Lead

    Apr 2005 - Jun 2012
• 

  Roche (China) Holding Ltd.

  Feb 2014 - Oct 2018

  Training Manager

  Main Responsibilities:1. Collaborates with subject matter experts to assess and identify training needs. 2. Design and develop new or enhanced training solution based on users' needs analysis and adult learning theory.3. Applies project management principles, processes, and tools, work cross-functionally with other departments and external vendors to ensure on-time, on-target and within-budget delivery of training programs and projects.4. Provide training expertise and consults with others to ensure training requirements/curricula meet the needs of a clinically-regulated environment. Show less

• 

  Shanghai Shanhu Health Technology Ltd.

  Oct 2018 - Jan 2019

  Senior Project Manager

  1. Be responsible for the planning, oversight and execution of IRT implementation projects as well as building relationships with internal and external stakeholders.2. Analyze the protocol, discuss the IRT system needs with the client and author the user requirement documents.3. Provide consultation to the client in the best way to setup an IRT system for their study.

• 

  BeiGene (Shanghai) Co., Ltd.

  Jan 2019 - now

  Clinical System Implementation Manager II

  1. Serve as first line of contact for triaging all CST support and service requests for each clinical study, and ensure prompt resolution of system issues and provide timely and accurate responses to customers.2. Works with Clinical Study Teams (CST) and other functions to gather, analyze, and synthesize study specifications, goals and objectives and translate these into study systems, process and related tool requirements. 3. Develops and maintains standard project timelines for study specific systems set-up, UAT and maintenance. Show less