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Serkan Ertem

Serkan Ertem

Tour Operation

Followers of Serkan Ertem2000 followers
location of Serkan ErtemIstanbul, Türkiye

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  • Timeline

  • About me

    Sales Director Türkiye

  • Education

    • Özel Baştem Turizm Anadolu Otelcilik

      1993 - 1996
      Front desk front office

    • Anadolu Üniversitesi

      2002 - 2006
      Bachelor's Degree Business Administration and Management, General

    • Atatürk Üniversitesi

      2020 -
      Property Management

  • Experience

    • Tantur

      Apr 1996 - Jun 1997
      Tour Operation

      Organisation of Daily Tours ( Pickup Times from Hotels, Tour Guides and Bus Organisation)

    • Diana Turizm

      Jul 1997 - Aug 1999
      Tour Guide

      I worked as a tour guide and Diana Travel based in Belek-Antalya, Turkey. My responsibilities include asisting guidance of German and Austrian travelers in Belek-Antalya, regions and helping them resolve their day to day issues as a representative.

    • NGM Touristik Service

      Apr 2001 - Apr 2003
      Call Center Agent

      Call Center and sales support:Consulting Call Center operations including business plans, technical requirements, hiring and training live agents.

    • SunExpress

      Apr 2003 - Jul 2006
      Call Center Supervisor

      Call Center and sales support:Consulting Call Center operations including business plans, technical requirements, hiring and training live agents. Call Center operations: Managing Inbound and Outbound calls.Organisation of Affiliate Partners.

    • HRS Group

      Nov 2008 - Aug 2021
      Senior Hotel Sales Manager

      Acquisition of new hotel partners, conducting negotiations, support and advice for hotel partners to ensure optimal presentation within the HRS portal, responsibility and ensuring growth within the region.In addition to observing and analysing the market, a key part of the duties of Market Managers is to ensure that hotel partners comply with price parity and availability requirements.- Managing Istanbul, Qatar, Lebanon Hotels.- Hotel organisation for Companies (RFP)- Content organisation.- Organisation of Deals and Promotions.- Take part in Trade Fairs Show less

    • TrustYou

      Sept 2021 - Aug 2023
      TrustYou Authorized Seller in following regions: Turkey and North Cyprus

      online reputation management, hotel reputation management, online reputation monitoring, reputation management, reputation marketing, social media monitoring, hotel and hospitality, guest satisfaction surveys, guest feedback, and hoteliers

    • Traum-Ferienwohnungen GmbH

      Sept 2022 - Nov 2023
      Traum Ferien Wohnungen Authorized Reseller for Turkey

    • Catchbeds.com

      Mar 2023 - May 2023
      Deputy General Manager

    • KeepGrowUP

      Aug 2023 - Nov 2023
      Sales Manager

      Official partner of GuestRevu

    • FCS Solutions

      Nov 2023 - now
      Sales Director Turkiye

      Sales Director for Turkiye, Azerbaijan, Bulgaria, North Macedonia, Georgien, Albania

  • Licenses & Certifications

    • IATA

  • Honors & Awards

    • Awarded to Serkan Ertem
      2012 Best Performer - Jul 2012 Best Performer in 2012 1st Half year.

  • Volunteer Experience

    • Help Volunteer

      Issued by Türk Kızılayı on Mar 2012
      Türk KızılayıAssociated with Serkan Ertem