Julia Timokhina

Experience

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  SOGAZ

  Oct 2017 - Mar 2018

  Support Specialist

  ● Provided medical services● Managed a database of clients using 1C software● Handled conflicts with difficult clients and addressed objections● Exceeded the target for answered calls by 150%

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  Center of Hygiene and Epidemiology

  Aug 2020 - Sept 2022

  Сustomer service manager

  ● Maintained a customer database● Compiled quarterly/annual/semi-annual reports in Excel● Was responsible for handling the hotline● Coordinated and arranged meetings with clients● Provided consultations to clients regarding the organization's services● Conducted onboarding (training, performance evaluation) of new employees● Assisted clients throughout the entire life cycle of their requests● Managed document flow (contracts, protocols, expert opinions)

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  Yandex Practicum

  Jul 2022 - Jan 2023

  Project Manager

  During my studying, I worked on projects related to web and mobile application development. My responsibilities:● Conducted market and competitor analysis● Arranged team meetings for reflection and analysis of team's weaknesses● Facilitated effective feedback from team members using questionnaires● Gathered requirements from clients● Created work plans● Created and allocated tasks to developers, designers, and testers using Jira● Created user stories/use cases for projects using Figma, Miro, and etc● Tested and identified bugs Show less

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  Devhunt

  Jun 2023 - Feb 2024

  IT Recruiter