Juliet Arkell

Experience

• 

  LTSB

  Jan 2001 - Jan 2010

  Operations Excellence Consultant
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  Lloyds Banking Group

  Jan 2004 - Jan 2006

  Business Improvement Consultant
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  Lloyds Banking Group

  Nov 2011 - now

  Work closely with businesses across Consumer Finance to develop a pipeline of E2E improvement activities providing specialist support to drive reviews• Establish excellent relationships with business units across the division to develop an effective business improvement strategy.• Influence and challenge at all levels to strive for continual improvement of processes and services.• Quantify, deliver and demonstrate business improvements including improved customer service, cost reductions, reduced cycle times, increased productivity.• Provide coaching and expert advice to the business on Lean Six Sigma and other improvement methodologies to ensure the consistent application of the principles across the division.• Ensure compliance with functional policies and processes in all projects to mitigate against risk to the business• Build and lead the business improvement culture within Consumer Finance, communicating successes and building engagement and capability. Show less Experienced manager working across a number of business areas with a strong emphasis on delivering results• Excellent interpersonal, presentation and communication skills required to liaise with colleagues at all levels• Excellent stakeholder management, influencing and analytical skills• Recognised by the business as a Change Management, Lean/Six Sigma expert, with a proven track record of delivery• Demonstrates, encourages and develops coaching and continuous improvement cultures• Effective team leadership - manages, motivates and develops colleagues• Encourages and adopts a collaborative approach to the achievement of business objectives.• Flexible and adaptable to evolving business needs. Show less

  • Business Improvement Consultant - Consumer Finance

    Sept 2015 - now

  • Business Improvement Partner - Consumer Finance

    Mar 2013 - Sept 2015

  • Belt Programme Manager

    Nov 2011 - Mar 2013
• 

  Secure Trust Bank

  Aug 2018 - now

  Business Improvement Manager

  Secure Trust Bank PLC Aug 18 to presentBusiness Improvement Manager Achievements:• Retained Customer Service Excellence Standard for 6 consecutive years.• Developed and launched a new strategy for Continuous Improvement across the Group.• Launched a new staff suggestion scheme ‘the Innovation Station’.• Re-energised the CI Community to deliver tangible benefits across the group.• Developing a new concept for Process Improvement to reduce the volume of tickets raised.Responsibilities:• Develop and maintain key stakeholder relationships at ExCo and Senior Manager levels.• Working with different business areas across the entire group to identify and implement process improvements demonstrating role model skills and behaviours.• Co-ordinating process improvements using customer feedback.• Collating and presenting MI packs.• Promote and administer the Team Recognition Award.• Co-ordinate activities for National Customer Service Week. Show less