Dipendu Dutta

Experience

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  Self-employed

  Mar 2007 - Dec 2014

  Freelance Graphic Designer

  Designing Logos, Posters and Banners for the websites using Adobe Photoshop and Corel Draw

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  Infosys

  Jan 2016 - Jan 2017

  Process Associate

  As a Process Associate for British telecommunications process in Infosys BPO.It's an outbound, semi-technical, voice process.

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  Concentrix

  Mar 2017 - Jan 2019

  As a Senior Representative in operations for two years for a U.S. based automobile industry 'Advance Auto Parts. It's a technical voice process.

  • Senior Practitioner

    Jan 2017 - Jan 2019

  • Stretch Assignment- Recruitment

    Mar 2017 - May 2017
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  ADP

  Jan 2019 - Dec 2021

  Sr. Payroll & HRSS Representative
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  Wipro

  Dec 2021 - now

  As an Incident coordinator, Managing the Incident tickets and higher severity Incident globally within the SLA, SLA monitoring for the team in Asea Brown Boveri project with the Wipro. As a Service desk Analyst II , worked on Incidents related to Infra/Applications, Network and collaborated with onsite teams to provide assistance to the end users within business SLA. From Incident got assigned to me till the resolution as per user confirmation or if routed to other teams, make sure to followup whenever required if necessary.

  • Subject Matter Expert

    Mar 2024 - now

  • Global Incident Queue Manager

    Dec 2022 - Mar 2024

  • System Admin II / Service desk Analyst II

    Dec 2021 - Dec 2023