Poornima Krishnan

Experience

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  Genpact

  Feb 2001 - Jun 2009

  Responsibilities:• Preparing project plan & method of execution.• Identifying client requirements & defining deliverables.• Ensuring on-time deliverables & resource utilization.• Ensuring standards in projects & taking corrective action in case of deviation.• Ensuring growth & up-skilling for the team including retention & attrition-management.• Providing technical inputs to the Solution Identification team for preparing proposals for clients.• Creating & publishing reports on project-related operating metrics.Accomplishments:• Successfully managed, created, and completed a handbook on a Genpact Six Sigma methodology which went on to become an IP in April 2009.• Developed a knowledge capture & extraction methodology for process documentation. • Received Functional Star of the Month award for Dec 07; Trainer of the Month (Feb 08) award for a training on Basic Instructional Design for new Instructional Designers; and Customer Focus (Jan 08) award from the client.• Nominated twice for the Supernova (best employer of the year) award (2005 & 2006). Show less Responsibilities:• Providing functional leadership by defining design & content-related standards for eLearning projects.• Reviewing the quality of content & media in eLearning projects.• Mentoring & coaching Instructional Designers.• Estimating the scope & cost of eLearning projects.• Delivering Instructional Design training to new instructional designers and certifying instructional designers & graphic designers for the Functional Certification Program (FCP) Level 1.Accomplishments:• Between Feb 2001 to March 2007 I had 3 career progressions - From Associate to Assistant Manager to Manager, Instructional Design • Completed a three-month onsite stint on a process & application documentation project for a Health Insurance provider in the US.• Completed a one-year onsite stint with a Global Plastics company in the US as an Onsite Design Consultant - Supported a project that won the USDLA and Brandon Hall award. Show less

  • Project Manager

    Jun 2008 - Jun 2009

  • Manager Instructional Design

    Feb 2001 - Jun 2008
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  Infosys Technologies Ltd

  Jun 2009 - Aug 2011

  Learning Architect

  Responsibilities:• Working with the Learning Services unit leading a team of 20 Instructional Designers (IDs) and responsible for hiring, mentoring, up skilling, training, and professional development.• Leading strategy definition for developing end-to-end learning solutions and consulting for Sap & Siebel Training modules.• Conducting Requirement Gathering and Analysis and recommending learning solutions.• Designing instructional material for different mediums (CBT, WBT, and ILT).• Defining processes and quality assurance strategies for different clients. • Performing effort estimations for training interventions and solutioning during Proposal stage.Accomplishments:• Leading the Taxonomy (Infosys specific effort estimates) track for the Learning Unit. Have been instrumental in creating standard effort estimates for a 1-hour WBT, Articulate WBT, ILT, Application Simulations, and Adaptive WBTs. Show less

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  Oracle

  Aug 2011 - Jun 2013

  Principal Curriculum Designer

  • Acting in an overall team lead capacity, and providing leadership, mentoring, and reviews of content produced by other team members.• Acting as a point of contact and representative to the Product Development organization for Training and Curriculum Development matters.• Partnering with key groups within Oracle to identify training needs, creating curriculum plans, developing curriculum, and supporting instructors as required. • Developing content for online, virtual, and blended formats. • Delivering training at pilot events. • Soliciting, analyzing, and incorporating feedback received from end-users of training and training events.• Taking part in organizational as well as department-level initiatives. Show less

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  Adobe Systems Pvt. Ltd.

  Jul 2013 - Nov 2015

  Curriculum Process and QA Manager

  • Responsibilities:o Managing the Editorial and Standards team within Adobe Training Services.o Ensuring timely completion of QA process for all courses.o Defining and setting-up the curriculum standards, processes, procedures, and templates for the curriculum team as per the latest branding guidelines and legal requirements.o Managing and tracking different quality reviews of courses – Peer, SME, Copy Edit, QA Lab Test.o Reviewing and summarizing results of content QA reviews performed.o Maintaining error correction lists for future course updates.o Owning and maintaining SharePoint; keeping it up to date.o Overseeing pilot events of courses and soliciting, analyzing, and incorporating feedback received from end-users.o Providing training and mentoring to team members.o Performing quarterly and annual performance reviews for direct report.o Participating in curriculum innovation, planning, and research. o Researching and recommending framework, tools, and best practices for online, virtual, and blended courses. o Recommending latest tools and techniques to improve the overall quality of courses.• Accomplishments:o Setting-up the QA process, standards, and templates for the newly established Adobe Training Services. Show less

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  GE Healthcare

  Jan 2016 - Jan 2018

  Program Lead TiP Ed, Global Content Development Team

  Responsibilities:• Program Management for end-to-end content development of TiP-Ed clinical training programs.• Curriculum design and development by working with internal and external speakers. • Project planning and tracking of content development, multimedia development, accreditation, and QA processes. • Updating and maintaining existing TiP programs. • Vendor management.• Identifying methods to continuously improve the Content Development and Training process. Accomplishments• Project lead for standardizing global curriculum for MR CAS (Customer Applications Specialist) team. Show less

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  GE Healthcare

  Apr 2018 - Sept 2019

  Senior Learning Experience Architect, Commercial Excellence L&D Team

  • Driving commercial learning experience and competency building for over 600+ direct and indirect sales team across South Asia.• Instrumental for setting-up an integrated digital learning platform (Adobe Captivate Prime LMS) called IDEAL University for delivering a host of blended learning programs.• Instrumental for designing and setting-up the framework and standards for new programs such as New Product Introduction Certification (NPIC) and Virtual Facilitation Certification (VFC) for 600+ users.• Designing and developing a framework for Social Learning using Adobe Captivate Prime.• Instrumental for setting up the mobile learning app and framework called SalesMate for just-in-time, byte-sized learning for 1000+ users with over 100 products. Won a CEO award for the same.• Setting-up and managing the Adobe Captivate Prime LMS, including publishing reports.• Conducting organizational-wide TNA with inputs from managers and senior leadership.• Curating content for various functions such as Sales, Finance, VCP, HR, and Order to Remittance teams.• Designed and delivered an Early Talent program for GEHC South Asia HR team. Received an appreciation award from Senior Leadership. • Designing and driving the framework, content, and communications for a National-level Sales Pitch competition called Pitch Perfect.• Publishing Training Calendar and executing commercial trainings to address current & long-term business needs.• Measuring effectiveness of programs through surveys, NPS, and engagement feedback.• Assisting senior management in creating and publishing training engagement pitches for GE Leadership.• Designing and creating communication packages for all programs to generate excitement and engagement – emailers, posters, standees, etc.• Project & program management for all programs.• Vendor management.Accomplishments:• CEO award for SalesMate mobile app.• Appreciation award from Senior Leadership for Early Talent Program. Show less

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  Free

  Oct 2019 - Sept 2021

  Senior Learning & Development Professional
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  Genpact

  Oct 2021 - Dec 2022

  Assistant Vice President Operations
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  KPMG India

  Aug 2023 - now

  Associate Director