Mark Jessup

Experience

• 

  Northwestern Mutual

  Jun 1990 - Jan 2020

  Promoted to lead a team of 15-20 engineers and system administrators providing infrastructure engineering and support in the areas of enterprise storage, backup/recovery and content management. Managed 24X7 on-call support team structure accountable for solving issues, escalations, and root cause determinations, along with infrastructure project delivery. Oversaw vendor relationships, purchase and service contracts, and operating budgets. Collaborated on multiple business continuity exercises and internal/external IT audits. Show less

  • IT Sr Director - Technology Field Adoption

    Sept 2018 - Jan 2020

  • IT Director - Application Engineering and Support

    Sept 2013 - Aug 2018

  • IT Director - Service Management

    Sept 2009 - Sept 2013

  • IT Manager - Technical Architecture

    Sept 2008 - Sept 2010

  • IT Manager - Operations and Infrastructure

    Aug 2001 - Sept 2008

  • Various Non-Management IT Roles

    Jun 1990 - Aug 2001