Uma Bhatia

Experience

• 

  ION

  Jul 2019 - Apr 2021

  Digital Product Manager

  Worked towards the end to end design for automation of Delivery & Confirmation as well as Settlement process as part of the overall development of a trading platform. Liaised with international traders from StateStreet Bank to understand the requirements and design the product for automated FX trading and Risk Management system which resulted in risk reduction & decrease of 30% in the EOD transaction costs.

• 

  Netomi

  May 2021 - Jun 2022

  1. Cross-Border Client Management: Piloted the implementation of Messenger & WhatsApp based Chatbot for Automated Customer Service in WestJet & HP Retail website resulting in a 4x increase in the automated handling of customer queries2. Resource Optimisation: Accomplished an 80% increase in efficiency for COVID-related traffic across geographies reducing the overhead cost by $150K; worked across borders to survey the results amongst the US and Canada users across all channels Show less

  • Product Owner

    Mar 2022 - Jun 2022

  • Associate Product Owner

    May 2021 - Mar 2022
• 

  PhonePe

  Jun 2022 - Nov 2023

  Product

  Leading the design and strategy for providing the best in class Support & Service product solutions via new channels and advanced tooling for the pool of 35 million merchants registered at PhonePe. Developed the Product Roadmap and executed using agile methodologies to deliver payment devices likeSmartSpeaker and PoS machines leading to the sales of >2M devices with 80% active monthly subscription within one year of launch.Collaborated across the business, operations and sales team to create new, user-friendly supportchannels for promoting new products and servicing that led to a 20% increase in sales and enhanced operational efficiency by 32% Show less

• 

  Reliant AI

  Jul 2024 - now

  Strategy Intern