Nenita Ranganathan

Experience

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  Zedd Customer Solutions LP Inc.

  Jun 2016 - Dec 2016

  RBC Internal Sales Representative

  Performed in-depth analysis and utilize communication skills to upsell or cross sell suitable products thus converting leads into opportunities.Retained client’s accounts through utilization of sales tools and techniques.Focused on KPI’s and new marketing strategies which led to building strong relationships with customers.Maintain client’s banking information and credit data analysis according to client’s privacy policy procedures.

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  Fairstone Bank

  Feb 2017 - Oct 2017

  Branch Executive

  Interview clients to determine income, expenses, financial objectives, risktolerance in order to develop financial planManage overdue accounts and create payment plans according to client's paymentabilityReview client's credit bureau, provide debt consolidation if necessary and offerpersonalized lending solutionsPerform administrative tasks like handling branch phone calls, taking client payments, setting up new customer accounts, completing loan closing paperwork, balancing end of day vault cash Show less

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  Cash Money

  Jul 2018 - Jul 2021

  Expertise in cash handling, cheque analysis, credit management, client service and store level management.Direct sales floor activities, ensuring excellence in customer service and resolving store level problems.Established sales goals, manage budgets, online sales forecasts and consistently maximize sales and profits.Oversee personnel management, interviewing, hiring, training new hires, and mentoring/coaching and evaluating team members.Manage and maintain store level stocking and marketing display, inventory and develop merchandise selection.Work with corporate management developing local marketing and advertising strategies.Applied strategies based on SWOT Analysis for product and service to improve store revenue and client financial management. Show less Responsible for creating raving fans by providing an exceptional client experienceManage, resolve and de-escalate any client concerns or complex situation in a professional and efficient mannerProcess customer transactions which includes payday loan, line of credit, payment for current loans, cheque deposits and money orders and western union transactionsUpdate daily, weekly and monthly reports for store location and communicate with staff the necessary measures to reach targetResponsible for Daily Cash Order (Canadian & US currencies)Update Allocation of Labour on weekly basis and ensure all duties are completed by staff members efficientlyAssist in the planning, coordination, and execution of internal and external audit reportsKnowledge of AML, PIPEDA, FINTRAC, Fraud Examination & Credit Counselling Show less Greet and welcome clients that comes into the store in a professional and courteous mannerResponsible for daily cash float of $2000-$5000 at the beginning and at the end of every shiftVerify customers information (address, banking information, references, employment in the data base as neededCreate new accounts for first time customers, educating them on the company’s policies and proceduresMaintain exceptional inbound and outbound phone skills to advertise promotional services and following up with clients that has outstanding balancesVerify and conduct cheque cashingWire Weston Union money transfer transactionsProcess Pay-day Loans, Line of credit Loans to clients that are approved after processing a credit check on the client’s behalf Show less

  • Assistant Store Manager

    Oct 2020 - Jul 2021

  • Shift Lead

    Jul 2019 - Jul 2021

  • Client Specialist

    Jul 2018 - Jul 2021
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  Scotiabank

  Sept 2023 - now

  Elevated to SCEA by exceeding scorecard within two quarters as CEAContributing to the Branch's target by identifying and fulfilling simple sales opportunities, including opening day-to- day accounts, fulfilling pre approved credit opportunities and processing GICsUncover customers' needs and provide solution thus building strong customer relationshipBeing a technology expert and sharing your knowledge by introducing clients to mobile banking/ ABMs and assist them to better manage their banking needsDemonstrate an eagerness to learn and determination to succeed Show less

  • Financial Advisor

    Sept 2024 - now

  • Senior Customer Experience Associate

    May 2024 - now

  • Customer Experience Associate

    Sept 2023 - Jul 2024