Experience

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  Ricoh usa, inc.

  Oct 2006 - Sept 2008

  • Monitoring and troubleshooting various network issues, including but not limited to network outages, mail relay issues, and disk space alerts.• Overseeing and maintaining a high level of quality service and participating in monitoring and status reporting• Participating in data and physical integrity controls for Network Operations Center.• Working closely with clients, to ensure that network issues are resolved quickly and efficiently• Making basic configuration changes to network devices such as Cisco routers, switches, and firewalls.• Performing nightly server maintenance, which includes running firmware, and software upgrades• Creating how-to documentation on common networking tasks, such as decommissioning servers, and configuring Cisco devices. Show less • Provide technical support to a demanding and diverse customer base resolving complex end-user issues effectively, efficiently and in a timely manner. Duties include troubleshooting complex hardware and software issues remotely and via telephone and recording results in Microsoft CRM ticking system. Also responsible for developing and maintaining user accounts within Windows 2000 Server and Windows 2003 Server Active Directory, Blackberry Enterprise Servers as well as supporting Blackberry devices; purchasing and replacing hardware components from Dell, Inc.; and supporting user’s issues with VOIP (Voice Over IP) technology and devices. Show less

  • Network Engineer

    Feb 2008 - Sept 2008

  • Helpdesk Technician

    Oct 2006 - Feb 2008
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  Madwolf technologies

  Dec 2008 - Dec 2011

  It team tead

  • Coordinating and conducting weekly meetings with IT staff to ensure continuity of IT staff • Perform quarterly evaluations of IT staff• Assign incoming incidents and projects to available resources using the Connectwise ticketing system.• Creating documentation for IT best practices and procedures• Coordinating and conducting regular training sessions with staff to ensure that all staff is knowledgeable concerning latest technology solutions.• Configuring new Domain Controllers and building Active Directory environments using the Microsoft’s “dcpromo” function• Creating new users, and security groups using Microsoft Active Directory. Also perform account lockout and password reset tasks.• Image new computers using Symantec Ghost imaging, and Clonezilla imaging software.• Configuring and installing network equipment, such as Sonicwalls, firewalls, network switches, and routers• Creating new email mailboxes, and distribution groups using Microsoft Exchange 2003 and Microsoft Exchange 2007.• Troubleshooting mail routing and delivery issues within Microsoft Exchange 2003 and 2007• Installing and troubleshooting Domino and Lotus Notes environments Show less

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  New signature

  Dec 2012 - Sept 2014

  Senior it consultant

  • Configuring and installing network equipment, such as firewalls, network switches, and routers• Configuring and maintaining cloud-based solutions, such as Microsoft Office 365, Windows Azure, and Windows Intune• Managing Active Directory environments within Microsoft Server 2008/2012 environments• Deployed various application packages using System Center Configuration Manager (SCCM 2010)• Managed and maintained backup solutions using several platforms, such as Microsoft DPM, Symantec Backup Exec, Iron Mountain, and Evault.• Maintaining Microsoft Exchange 2007/2010/2013 environments • Managing small to medium scale projects such as email migrations, and physical to virtual server migrations• Configuring virtual server environments using Microsoft Hyper-V and VMWare technologies• Providing training to IT staff on various technologies • Configuring and supporting mobile devices such as iPhones, blackberries, and Android based devices.• Implementing Windows patches and updates using WSUS and Windows Intune Show less

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  Delcor technology solutions

  Jan 2015 - now

  Senior noc consultant

  Provides network and application-level support to DelCor client users via phone and remote support applicationsMaintains network hardware, software, and telecommunications services such as workstations, system software, software applications, printers, servers, routers, firewalls, switches, cabling, and Internet connectionsOn a rotating basis, provides after-hours (evenings/weekends) technical support coverage to clients who call the DelCor NOC and responds to critical monitoring alerts generated after hours and weekendsMonitors developments to and enhances the Network Foundation Suite (NFS) application and communicates these changes and enhancements to the DelCor NSS staffMonitors and maintains client network infrastructure/server stability by leveraging the DelCor NFS platformUpdates and closes service request tickets on a timely basisEstablishes and maintains network accounts, user environment, directories, and security as requiredResponds to the needs and questions of network users concerning their access to resources on the network and the operation of various software applications and systemsUnderstands and ensures standards for the use, operations, and security of network, workstations, and dataCommunicates with peers and supervisor to resolve software, hardware, and operations problemsMaintains up-to-date knowledge of new technology products, applications, and other system integration related topics, including, but not limited to, software releases, industry hardware and software developments, and office automation trendsMaintains daily calendar, tracks time, and details significant events and weekly support activitiesProvides activity summary documents to DelCor and clients as neededRecognizes and acts upon needs of clients that can be met by DelCor-provided servicesPrioritizes client support functionsIdentifies new business opportunities with existing clients Show less