Jami Bills

Experience

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  Freelance

  Aug 2014 - now

  Event Manager

  •Successfully led onsite management teams for a multitude of large-scale conferences, including prestigious events such as Amazon re:Invent, Qualtrics X4, Microsoft Inspire, and more, ensuring seamless execution and client satisfaction.•Implemented effective training programs and conflict resolution strategies, significantly boosting brand ambassador and event staff performance, thereby enhancing job satisfaction and overall event delivery.•Acted as a key liaison between clients, event staff, venues, and vendors, ensuring that client expectations were not only met but exceeded with meticulous attention to detail and operational excellence.•Provided comprehensive logistical support for various event components and swiftly responded to emergencies, complaints, and incidents, maintaining event integrity and attendee satisfaction.•Led training sessions for large teams, fostering a culture of continuous improvement and professionalism, while also resolving conflicts and disputes to restore harmony and team efficiency.•Adapted event spaces, staff workflows, and plans to meet the unique requirements of each event, continuously improving future events based on thorough analysis and feedback. Show less

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  State Farm ®

  Sept 2020 - Sept 2022

  Marketing Specialist

  •Drove marketing initiatives to increase product visibility and market performance•Increased social media engagement and click through rate by +30% versus prior year•Provided prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, and transfers

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  The Lincoln on Geer

  Sept 2022 - now

  •Orchestrated personalized communication strategies, elevating client experience and fostering a notable surge in positive feedback.•Negotiated contracts, nurtured vendor relationships, and utilized technology to streamline event logistics, enhancing operational efficiency and client satisfaction.•Pioneered new systems for client account management and event lifecycle tracking, optimizing time management and resource allocation. •Directed the strategic renovation of a historic building into a thriving wedding venue, ensuring top-tier quality within designated time frames and budget constraints.•Facilitated cross-functional collaboration among teams, fostering open communication to navigate complexities and ensure superior outcomes.

  • Venue Manager

    Sept 2023 - now

  • Project Manager

    Sept 2022 - Sept 2023