Grace Cartwright

Experience

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  ECOM

  Jan 2013 - Aug 2014

  Tech Recruiter

  Recruiting digital freelancers for a range of digital media agencies/projects.

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  Freelance

  Jul 2014 - Jun 2020

  Writer

  - Website/mobile/app copy- Long & short-form SEO articles and blogs- Social media contentContact for samples.

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  I3cz

  Nov 2016 - Sept 2021

  Copywriter

  Entertainment agency specialising in turnkey games for clients worldwide.- Ad campaigns, web copy, game launches, social media, video content, etc- Writing newsletters & devising newsletter strategy - Long-form articles & press releases- UX writing

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  Time is Ltd.

  Jun 2020 - Sept 2021

  Writer

  Editing blog contentSocial media/Google Marketplace adsMarketing copyUX writing

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  Klaus

  Sept 2021 - May 2024

  Senior Content Specialist

  Delivering clarity and wit to Klaus’ content, sharpened like an HB pencil. Once I’ve had my coffee, that is. My highlights included introducing AI thought leadership content in the form of blog articles, gated content, and a new podcast series interviewing experts in the field about how AI will affect customer service roles. We also won 'Best Customer Service Blog' voted by the Support Driven community, as an in-house content team of only two. My role naturally lead me to wearing many (figurative) hats:* Thought leadership content writer * Content strategist* Social media manager* General content consultant for product marketing, video scripts, sales enablement, LinkedIn posting, etcAnd, like most content marketers at start-ups, many other things here and there. Show less

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  Zendesk

  Apr 2024 - now

  Content Marketing Manager

  Zendesk is the industry's most complete service solution for the AI era, and the acquisition of Klaus further amplifies this capability.I support the Product Marketing, Thought Leadership, and Content teams with my expertise in customer service QA content: talking to our customers, identifying trends, and helping sculpt our messaging.I'm still primarily fuelled by coffee and peanut butter (not mixed).