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Delphine Secousse

Delphine Secousse

Market Analyst

Followers of Delphine Secousse1000 followers
location of Delphine SecousseBrussels, Brussels Region, Belgium

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  • Timeline

  • About me

    CRM & Loyalty Technical Business Analyst - Eurostar

  • Education

    • TBS Business School in Barcelona

      2019 - 2020
      M2 - Master in Management Tourism & services management With honnors

    • Toulouse Business School (TBS)

      2017 - 2018
      M1 - Master in Management Marketing, Data With Honnors

    • IAE DIJON

      2015 - 2016
      Bachelor of management sciences & Statistics Business, Marketing, Entrepreneurship With Honnors

      Activities and Societies: Responsable événementiel de la Junior conulting

    • Université Claude Bernard Lyon 1

      2014 - 2016
      DUT Techniques de commercialisation / Undergraduate Technological Degree Business and Marketing Techniques With Honnors

    • University of California, Berkeley, Haas School of Business

      2020 - 2021
      Business Analytics : Data Analysis Big Data, Business Intelligence & Machine Learning

  • Experience

    • TechniVue

      Apr 2016 - Jul 2016
      Market Analyst

      • Project coordination and monitoring for the launch of a new brand (Image2com)• Launch of a direct marketing campaign (Creation / purchase of a database and database management, creation of HTLM mailing, KPI analysis)• Sales Prospection

    • Aix coaching

      Apr 2017 - Jun 2017
      Business Analyst

      • Marketing and commercial audit of the company• Implementation of an acquisition strategy: launch of a direct marketing campaign (Creation and management of prospect database, creation of HTLM mailing, KPI analysis)• Sales prospection• Participation in workshops (FDJ, SKEMA)

    • Air France

      Jun 2017 - Oct 2018
      International fligth attendant - Long haul

    • CHANEL

      Nov 2018 - Jan 2019
      Customer experience support

      Opening of the 19 Rue CAMBON boutique: • Participation in the organization of events related to the opening • VIP customers care• Pre-opening organization • Press and VIP gift management

    • Air France

      Jan 2019 - Jul 2019
      Inflight Entertainment - Product owner assistant

      • IMPACT project:Management and deployment of the new audience statistics management tool developed with the IT Innovation service.• Statistics and trends:Management and production of usage statistics/customer satisfaction/cost analysis, guaranteeing the reliability and representativeness of the information.• POC "In The Air mobile" App: - Internal communication plan - Elaboration of a customer survey, collect and analysis of responding data • Dashboard creation: Monthly updates and scores for each category (Cinema, Tv, Music, Games). Trends identified or focus on travel class or flight typology. (What's the impact on media consumption) • Miscellaneous:Participation in projects to improve the customer experience (projects about content on board and modification/redesign of the graphical interface projects) Show less

    • Air France

      Sept 2019 - Sept 2020
      Infligth Entertainment - Junior Project Manager

      • Statistics and trends:Management and production of usage statistics/customer satisfaction/cost analysis, guaranteeing the reliability and representativeness of the information. Mostly about content consumption and satisfaction. • Data project management: - Menu digitalization project: Long haul fleet (API) - Business intelligence: prediction and optimization tools• Inflight Entertainment software development management: - Current Software updates and general management- Future Software development• IMPACT project:Coordination and deployment of the new audience statistics management tool developed with the IT Innovation service.• Miscellaneous:Participation in projects to improve the customer experience projects about content on board: partnerships, selection of the content (TV, Cinema, Games, Music) Show less

    • Thalys

      Jul 2021 - Aug 2023
      Customer Marketing Officer -Technical and Data Specialist

      Thalys Eurostar merger : Stream LoyaltyStream CRM

    • Eurostar

      Apr 2023 - now
      Crm & Loyalty Technical Business Analyst

  • Licenses & Certifications

  • Volunteer Experience

    • Event Program Manager

      Issued by Junior Consulting IAE Dijon on Jan 2016
      Junior Consulting IAE DijonAssociated with Delphine Secousse

    • Sponsoring and partnership manager

      Issued by Kult'yours on Jan 2014
      Kult'yoursAssociated with Delphine Secousse