VISHAL JAISWAL

Experience

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  Sysnet Global Technologies Pvt Ltd

  Jun 2018 - Mar 2020

  Desktop Support Engineer

  • IT Support Engineer (BHEL Headquarter on behalf of HP Partner .Assembling & disassembling, Formatting of computers.• Solving the regular upcoming Hardware and network issues.• Asset Management, documentation & Vendor Co-ordination.• Installation & Configuration of Network Printers, Scanner.• Remote or Calls Support of another unit of BHEL e.g. Any Desk, TeamViewer.• Installation, Configuration, Troubleshooting & Backup of MS Outlook.• Performed troubleshooting, diagnosing, solving and replacing Computer parts.• Installation & Configuration of Cisco/Polycom Video Conference Devices. Show less

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  HCLTech

  Mar 2021 - Mar 2022

  Service Desk Engineer

  • Provide technical support to end-users via phone, email, and in-person to troubleshoot and resolve hardware, software, and network issues. • Resolve tickets through phone, remote as well as Chat & email. • Assisted with user account management, password reset, and access requests. • Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. • Create and maintain documentation for IT processes and procedures. • Installation, Configuration, Troubleshooting & Backup of MS Outlook. • Familiarity with Office 365 and Azure. • Managed IT helpdesk tickets, prioritizing and resolving issues in a timely manner. Show less

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  Al Safeer group of companies

  Aug 2022 - Jul 2024

  Computer Operator

  End User Support, Windows Support, Hardware Support, System Management, Inventory Management. Monitor and manage company's IT infrastructure, ensuring optimal performance and security. • Troubleshoot and resolve hardware and software issues, providing technical support to end-users. • Document system configurations changes, and updates in accordance with company policies. • Maintained inventory of IT equipment and ordered replacements as needed.