Melanie Varghese

Experience

• 

  Theory y

  Jun 2016 - Jun 2016

  Product Test Intern

  Engaged with developers to test and release QKDoc app, functioning within medical domain to assist online doctors’ appointment scheduling

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  Wipro Limited

  May 2017 - Jul 2017

  Front End Designer Intern

  Part of the Communications Business Unit. Worked under the project-'3GPP Alarm Simulator'.

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  Sandvine

  Jun 2018 - Jul 2022

  • Alleviated customer complaints by 50% over 2 years by developing a framework of product quality checkpoints usingtools such as Python and TREX traffic generator, ensuring delivery with zero performance slippage• Managed a team of 7 in an end-to-end product development life cycle for 30+ features by using Agile delivery techniques across cross-functional teams to collaborate on the product vision and product roadmap, leading to a 10%increase in YoY annual product revenue• Onboarded and trained 4 new employees from various technical backgrounds to become effective test engineers through daily knowledge transfer of complex tasks, helping the team reduce overall testing time by 30%• Owned and formulated a quality control process model for software development by giving direction to the team as Scrum Master, resulting in a 15% decrease in product delivery time Show less • Led concept to delivery of both manual and automation testing for 8 Machine Learning features • Formulated and deployed a new test strategy for feature production process by analysing previous data to plug any gaps as a result of divergent product briefs; new test achieved 92% accuracy in product delivery• Executed a robust system to reduce time on repeated manual data collection from apps by developing automation scripts in Python and utilising Selenium; reduced drag on resources by 80% from 640-man hours • Conducted optimization of manual software testing by developing scripts using Eureka framework; resulting in 95% test coverage and a 55% increase in fault detection• Implemented network health validation frameworks that analyse data before reporting it through to GUI. Utilising Docker for insights; new deployed framework enabled early detection of breakage in traffic up to 15% faster• Managed manual testing of network recognition for 20+ features across Android/iOS platforms, regularly providing updates to leadership teams within high-volume, agile environments Show less

  • QA Lead / Technical Product Manager

    Mar 2020 - Jul 2022

  • Senior Quality Assurance Engineer

    Jun 2018 - Mar 2020
• 

  W. P. Carey School of Business – Arizona State University

  Aug 2022 - now

  Graduate Assistant
• 

  Google

  May 2023 - Aug 2023

  Product Technology Manager Intern

  • Influenced $54M worth of payment transactions by reducing the error rate from 20% to 0% via collaborating with stakeholders across 4 cross-functional teams to develop a validation tool for the Payments Platform• Drove a 10% reduction in resolution time by spearheading automation of the payments status retrieval system via engaging with engineering teams for delivery and securing management support to leverage Citibank APIs

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  Lenovo

  Aug 2023 - Dec 2023

  MBA Capstone
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  PNC

  Aug 2024 - now

  Portfolio Analytics & Strategy Analyst Sr