Krishnakant Palav

Experience

• 

  Thyrocare Technologies Ltd.

  Sept 2004 - Feb 2007

  Sr. Executive - IT

  - Worked on IBM x series 236, e-Server x series 220 & e-Server x series 346 server.- Installation of Windows Server 2000/2003. Maintenance of Application Servers, Domain Controllers, Antivirus Servers, SQL Database Servers.- Installation, designing & management of DNS, DHCP & Active Directory Infrastructure.- Management of Users Quota, File Sharing.- Installation & maintenance of IIS Servers (Websites, Virtual Directories & FTP sites).- Creation & Management of Replication Monitors for data replications in SQL Database Servers at different locations. Backups of SQL Databases in DAT Cartridges as well as in LTO Unit.- Management of Web-based NS-Mail Server. Configuration of email ids in Microsoft Outlook & Outlook Express. Troubleshooting errors related to the same.- Management of E-Policy Orchestrator 3.6.0 Console (of Mcafee Antivirus Server). Framework agent installation in end-users systems for automatic updating of Antivirus. Show less

• 

  IT Source (India) Pvt. Ltd.

  Feb 2007 - Sept 2007

  Customer Support Engineer

  - Installation of Operating Systems on IBM Blade Servers. Management of Chassis of 7U Blade Servers.- Troubleshooting & resolving all errors faced by end-users.- Installation & troubleshooting of Citrix Presentation Server Client.- Installation, configuration of Lotus Notes & troubleshooting on errors related to Lotus Notes.- Installation & configuration of Symantec Antivirus. - Providing telephonic support to VPN clients.

• 

  Zenith Infotech

  Sept 2007 - Nov 2008

  NOC Engineer - L2 Tech

  - Troubleshooting all types of errors in Windows Server 2000/2003/2008.- Troubleshooting all errors in DNS, DHCP and Active Directory infrastructure.- Troubleshooting on Exchange Server (2000/2003/2007) errors.- Troubleshooting Symantec/Veritas Backup failure errors.- Analyzing root causes of system failure.- Working as per customer’s service requests.

• 

  Capgemini India Pvt. Ltd.

  Mar 2009 - Nov 2016

  Senior Consultant

  Project: Multi-Client Support, UK.Presently working as a Consultant in 24*7 UK based Infrastructure Management project for Wintel Platform. My current job responsibilities are summarized as below: To maintain, monitor & manage Servers located in data centers at UK for multiple clients such as AVIVA General Insurance, Schneider Electric, London Borough of Corydon, Premier Foods, Capgemini Global Infrastructure Systems & more. Ensuring delivery of services to customer as per SLA. Monitoring EARS call queue & resolving the tickets. Active participation in Incident & Change Management process. Understanding client needs like services required & position capability to meet expectations. Managing IT Infrastructure for critical application & network environment with well defined SLA’s. Work involves managing Windows NT/2000/2003/2008 servers & windows-based applications with the help of remote management tools like CA Unicenter Remote Control, PC-Anywhere, PC-Duo, Remote Desktop etc. Windows-based applications include Active Directory Services, Microsoft Exchange Server 2003/2007, Clustering Services (Windows & EMC AutoStart), System Center Operations Manager 2007, Citrix (Xen Apps) Presentation Server, etc. Rebuilding Windows Servers with requested OS which includes Software installation as a part of the build process such as Standard MS Applications, Antivirus, BACS (For Network Teaming) & TINA (For Remote Backups). Monitoring systems for any critical errors by using CA-Unicenter application. Patching Windows Servers using WSUS & Blade Logic. Remotely managing servers by using IBM Blade center management module. Updating Antivirus Database, checking status of Backups & Citrix Farms as a part of daily task. Working with Hardware Vendors like IBM, HP, SUN etc to resolve Hardware faults. Providing Out-of-hours services to clients including End-User Level support. Show less

• 

  MSCI Inc.

  Nov 2016 - now

  Presently working as a “Senior Infrastructure Associate” in Wintel Operations Team.My current job responsibilities are summarized as below: Majorly involved in investigating escalated issues within Wintel Infrastructure which includes managing Windows Server 2003/2008/2012/2016, Active Directory, Group Policy Objects, PowerShell Scripting, Citrix Xen App, Cisco UCS, VMWare 6.5, Infoblox (DNS, DHCP Management Tool), End-Users Escalations, etc. Active participation on behalf of Wintel Operations Team on Major Incident Calls, Problem Management Calls. Assessing the active issues in the environment and providing long term solutions wherever possible. Providing helping hands to multiple platform teams in investigating issues in right direction. Introducing PowerShell Scripts to minimize the human intervention and automate the delivery. Creating SOPs (Standard Operating Procedure) for the future references. Tracking all the critical incidents to check the progress on investigation done so far. Tracking progress of SIPs, SRRs identified in the environment. Investigating issues reported via Incidents using SNOW (Service Now) portal. Fulfilling requests raised via SNOW (Service Now) portal. Implementing changes in the environment by adhering Change Management Process. Conducting internal training sessions to improvise the level of support being provided by colleagues. Providing On-Call Support during Weekends. Show less

  • Vice President

    Jan 2021 - now

  • Senior Infrastructure Associate

    Nov 2016 - Dec 2020
• 

  MSCI Inc.

  -

  Vice President